Getting started with your new Help Center
In this article, you will learn about all the tools your Help Center offers you to bring your customer support to the next level
Written by ElenaLast update 1 year ago
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You have questions, we have answers.
Help Center
This collection will help you to manage your Help CenterHelp Center collections
In this article, we will discuss your Help Center collections and their features
Written by ElenaLast update 2 years ago
Help Center articles
In this article, we will discuss what features your Help Center articles offer and how to manage them
Written by ElenaLast update 2 years ago
How-to guide on creating articles
In this article, you will learn how to open the full potential of your writing skills with the Help Center editor
Written by ElenaLast update 2 years ago
How-to guide on editing articles
In this article we will show you how to use all editing tools in the article editor to enrich your articles
Written by ElenaLast update 2 years ago
What is an help center and why you need one?
Customers can use your help center to solve their issues and learn how to use your product or service.
Written by Luca MicheliLast update 2 years ago
Edit, preview or delete your Help Center collection
If you want to know how to quickly edit, preview or delete your collection, this article is what you need
Written by ElenaLast update 2 years ago
Edit, preview or delete your Help Center article
In this article, we will talk about how to edit, preview or delete articles from the articles page
Written by ElenaLast update 2 years ago
How to create new collection in your Help Center
In this article, you will earn how to create a new collection in the help center
Written by ElenaLast update 2 years ago
How to suggest Help Center articles in the live chat automatically
Learn how to make sure that your the articles from your help center are suggested automatically in your live chat software when a customer sends you a message
Written by ElenaLast update 2 years ago
How to Support Customers in Any Language with Help Center Multilanguage
If you want to support your customers worldwide, this article will guide you through the steps you need to follow to offer articles in any language quickly
Written by ElenaLast update 1 year ago
Reorganize collections in your Help Center
In this article, we will talk about how to reorder collections in the Help Center
Written by ElenaLast update 2 years ago
Customize your Help Center appearance
This article is all about how to customize the appearance of your Help Center so it looks exactly how you want
Written by ElenaLast update 2 years ago
Improve your articles with Help Center Reports
This article is about Help Center Reports feature and how to read its information
Written by ElenaLast update 2 years ago
How to add the Help Center sitemap to Google Search Console
If you want to find out how to add the Help Center sitemap to Google Search Console you will find it in this article
Written by ElenaLast update 3 years ago
How to add a hyperlink to your Help Center article
Quickly learn how to add a hyperlink to your articles in Help Center, so you improve your customer satisfaction
Written by ElenaLast update 2 years ago
Why the home page URL doesn't work in my Help Center
Why the homepage URL doesn't work in my Help Center
Written by ElenaLast update 2 years ago
Set up custom domain in your Help Center with DNS
If you want to host the knowledge base under your domain, follow this tutorial to set your DNS to host your help center under your domain.
Written by ElenaLast update 2 months ago
How to set up your Help Center domain with Namecheap
Learn how you can verify the Help Center custom domain with Namecheap
Written by ElenaLast update 1 year ago
How to set up your Help Center domain with GoDaddy
Learn how to set up your Help Center domain with GoDaddy service.
Written by ElenaLast update 1 year ago
How to set up your Help Center domain with AWS Route 53
Learn how to set up your Help Center domain with Route53 AWS
Written by ElenaLast update 1 year ago
Add social media and custom links to your Help Center page
In this article we will show easily you can add custom or social media links to your Help Center footer
Written by ElenaLast update 2 years ago
Add Google Tag Manager to your Help Center
This article is all about how to include your code snippets in your Help Center and achieve it with Google Tag Manager
Written by ElenaLast update 2 years ago
Set up your Help Center in the settings
In this article, we will talk about how to make your Help Center public to your audience or make it private, how to show live chat on your Help Center, and how to change its name and show the link to the homepage
Written by ElenaLast update 2 years ago
Filter and sort articles in your Help Center
In this article, we will learn how to filter out published and draft articles and how to reorder them
Written by ElenaLast update 2 years ago
Publish your draft articles in Help Center
Learn how to publish your draft articles for all your customers to see it
Written by ElenaLast update 2 years ago
How to read your article performance
Easily access the data from the articles page on how your articles perform
Written by ElenaLast update 2 years ago
Integrate Help Center into your Live Chat
Add your Help Center to the Live Chat to improve your customer satisfaction.
Written by ElenaLast update 1 year ago
How to tag articles in the Help Center
In this article, we will show you how to tag your articles with keywords.
Written by ElenaLast update 2 years ago
Set main language for your help center
Used as the fallback language for your help center, the main language you choose is the key to start translating your help center articles into different languages
Written by ElenaLast update 1 year ago
How to Add a Loom Video to Your Help Center Article
Learn how to easily add a Loom video to your Help Center article
Written by ElenaLast update 1 year ago
Viewing Search Requests in the Helpdesk
Learn how to view search requests in the helpdesk
Written by Luca MicheliLast update 1 year ago
How to Identify Customers in Chat within Help Center
Learn how to identify customers in chat within Help Center
Written by Luca MicheliLast update 10 months ago
How to set up Help Center DNS for custom subdomain with Cloudflare
If you are using Cloudflare to set up your help center you will need to follow this guide to be sure everything work smoothly
Written by Luca MicheliLast update 8 months ago
How to get the sitemap of the help center for SEO purposes and add it to Google Search Console?
Learn how to access your help center's sitemap for SEO purposes and integrate it with Google Search Console to improve your website's visibility and search engine ranking.
Written by Luca MicheliLast update 6 months ago