Organizing your Help Center into collections helps keep your articles structured and easy to navigate. A collection is simply a group of related articles under one category. Here’s how to create and manage them effectively.
How do I create a collection
From the top menu of your Help Center dashboard, click Create > New Collection.
Enter a clear and descriptive name for your collection.
Save your changes.
How do I reorder collections and articles
Click Reorder in your Help Center view.
Drag and drop collections and articles into the desired sequence.
Click Save to confirm your new order.
How do I manage collections
Next to each collection name, you’ll find a 3-dot menu with management options:
Rename – Update the collection title.
Create a new group – Organize articles within subcategories.
Create a new article – Add a new piece directly inside this collection.
Move to another parent collection – Nest it under a different category.
Delete the collection – Remove it entirely (this also removes articles inside).
Best practices for collection management
Group articles logically by topic.
Use short, descriptive names.
Review and update collection order regularly.
Avoid deleting collections unless absolutely necessary — consider archiving articles instead.
Do you have any questions or suggestions? Send us a message.