Where to find article performance stats?
Inside each article, under the Stats tab, you’ll find a detailed overview of performance:
Total Visits – the number of times your article has been viewed.
Last Updated – when the article was last edited, so you can easily track if outdated content may affect its usefulness.
Total Votes – the total number of readers who left feedback on whether the article was helpful.
Vote Breakdown
Readers can express how helpful they found your article with three simple reactions:
😟 Not helpful
😐 Somewhat helpful
😍 Very helpful
The insights show you the exact percentage and count of each type of vote, so you can quickly understand overall sentiment.
For example:
😟 0% (0 votes)
😐 14.29% (1 vote)
😍 85.71% (6 votes)
This breakdown helps you identify which articles deliver the most value and which ones may need updates or improvements.
Collecting written feedback
In addition to votes, your readers can leave written feedback at the bottom of the article.
They’ll see the question:
“Did this article help you solve your issue?”
Here they can:
Select a reaction (😟 😐 😍).
Leave an optional comment in the text box: “What can we improve about this article?”
This open feedback is extremely valuable because it gives you specific suggestions from customers about what’s missing, unclear, or particularly helpful.
Why this matters
By monitoring votes and feedback, you can:
Discover which articles are most helpful to your customers.
Identify content gaps where customers are struggling.
Improve customer satisfaction by updating or expanding unclear articles.
Track the impact of updates over time to see if improvements boost article performance.
👉 Tip: Regularly review your Help Center insights to ensure your content evolves with your customers’ needs. Even highly rated articles benefit from small updates that keep them relevant and accurate.