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Help Center
This collection will help you to manage your Help Center
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Getting started with the Help Center layout in Customerly
Learn how to navigate the Customerly Help Center layout. Explore nested collections and articles, use the organizer to reorder and preview content, import articles, and add multiple locales for a tailored customer support experience.
By Raluca Stoica
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Last updated 7 months ago
Help Center Appearance
In Customerly, you can fully customize your Help Center’s appearance to align with your brand and improve the browsing experience for your visitors.
By Raluca Stoica
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Last updated 1 year ago
Help Center Settings
Learn how to configure your Help Center in Customerly, from setting your domain and languages to customizing the header, footer, and integrating analytics.
By Raluca Stoica
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Last updated 1 year ago
What is an help center and why you need one?
Customers can use your help center to solve their issues and learn how to use your product or service.
By Luca Micheli
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Last updated 7 months ago
Set main language for your help center
Used as the fallback language for your help center, the main language you choose is the key to start translating your help center articles into different languages
By Raluca Stoica
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Last updated 1 year ago
Integrate Help Center into your Live Chat
Add your Help Center to the Live Chat to improve your customer satisfaction.
By Raluca Stoica
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Last updated 11 months ago
Using Documents in Customerly
Documents let you upload and manage extra content that Aura can use to answer customer questions. You can also restrict each document to a specific audience, so it’s only shown – and only used by Aura – for the people you choose.
By Raluca Stoica
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Last updated 7 months ago
Create Your Canned Responses
Canned responses help your team reply in seconds to repeated questions.
By Raluca Stoica
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Last updated 7 months ago
Knowledge overview: Help Center, Canned Responses, and Documents
The Knowledge area in Customerly is where you centralize everything your team (and your customers) will use to find answers fast: whether that’s a public-facing Help Center, internal documentation, or ready-to-send reply templates.
By Raluca Stoica
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Last updated 5 months ago
Audiences in Help Center: show the right content to the right customers
With Audience, you can control who can see specific content in your Knowledge Base by assigning audiences to collections and articles. This is useful when you need different documentation for different customer segments (plans, betas, internal users, etc.) without exposing everything publicly
By Raluca Stoica
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Last updated 7 months ago
Collections, Groups and Articles
Manage Help Center Articles
Learn how to create, reorder, rename, and organize your Help Center articles in Customerly. Easily manage article settings, move them between collections, and preview, unpublish, or delete them.
By Raluca Stoica
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Last updated 1 year ago
How-to guide on creating article
Learn step-by-step how to create articles in your Customerly Help Center, from drafting content to organizing settings, linking related articles, and reviewing post-publication stats.
By Raluca Stoica
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Last updated 9 months ago
How-to guide on editing article
Editing an article in Customerly is fast and flexible. Whether you're updating existing content or starting from scratch, the editor allows you to manage text, media, and formatting blocks with ease. Follow this simple guide to learn how to enter editing mode and use the available blocks.
By Raluca Stoica
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Last updated 1 year ago
Preview or delete your Help Center article
In this article, we will talk about how to preview or delete articles from the articles page
By Raluca Stoica
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Last updated 1 year ago
Manage Help Center Collections
Learn how to create, reorder, and manage your Help Center collections in Customerly. This guide covers creating new collections, rearranging order, renaming, adding groups, moving, and deleting collections.
By Raluca Stoica
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Last updated 1 year ago
How-to guide on creating collections and groups
Collections help you organize your Help Center articles into topics so customers can easily find what they’re looking for. Here’s how to create one.
By Raluca Stoica
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Last updated 1 year ago
How to create and manage groups in your Help Center
Groups let you organize articles inside a collection to make your Help Center easier to browse. You can create, rename, move, or delete groups, as well as preview and share them.
By Raluca Stoica
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Last updated 1 year ago
Edit, preview or delete your Help Center collection
If you want to know how to quickly edit, preview or delete your collection, this article is what you need
By Raluca Stoica
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Last updated 1 year ago
Reorganize collections in your Help Center
In this article, we will talk about how to reorder collections in the Help Center
By Raluca Stoica
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Last updated 11 months ago
How to add a hyperlink to your Help Center article
Quickly learn how to add a hyperlink to your articles in Help Center, so you improve your customer satisfaction
By Raluca Stoica
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Last updated 1 year ago
How to tag articles in the Help Center
In this article, we will show you how to tag your articles with keywords.
By Raluca Stoica
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Last updated 1 year ago
How to Add a Loom Video to Your Help Center Article
Learn how to easily add a Loom video to your Help Center article
By Raluca Stoica
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Last updated 1 year ago
Publish your draft articles in Help Center
Learn how to publish your draft articles for all your customers to see it
By Raluca Stoica
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Last updated 1 year ago
How to use emojis in the article editor
The article editor does not currently include a built-in emoji picker. However, you can easily insert emojis using your device’s keyboard shortcuts on both Mac and Windows.
By Raluca Stoica
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Last updated 11 months ago
Help Center Insights
Understanding your articles performance
Your Help Center provides powerful insights that help you measure how well your articles are performing. With these insights, you can see what’s working, what needs improvement, and how your customers interact with your content.
By Raluca Stoica
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Last updated 1 year ago
Viewing Search Requests in the Helpdesk
Learn how to view search requests in the helpdesk
By Luca Micheli
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Last updated 1 year ago
Improve your articles with Help Center Reports
This article is about Help Center Reports feature and how to read its information
By Raluca Stoica
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Last updated 1 year ago
Domain Setup
Set up custom domain in your Help Center with DNS
If you want to host the knowledge base under your domain, follow this tutorial to set your DNS to host your help center under your domain.
By Raluca Stoica
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Last updated 1 year ago
How to set up Help Center DNS for custom subdomain with Cloudflare
If you are using Cloudflare to set up your help center you will need to follow this guide to be sure everything work smoothly
By Luca Micheli
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Last updated 1 year ago
How to set up your Help Center domain with Namecheap
Learn how you can verify the Help Center custom domain with Namecheap
By Raluca Stoica
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Last updated 11 months ago
How to set up your Help Center domain with GoDaddy
Learn how to set up your Help Center domain with GoDaddy service.
By Raluca Stoica
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Last updated 11 months ago
How to set up your Help Center domain with AWS Route 53
Learn how to set up your Help Center domain with Route53 AWS
By Raluca Stoica
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Last updated 11 months ago
Extra Features
Add Google Tag Manager to your Help Center
This article is all about how to include your code snippets in your Help Center and achieve it with Google Tag Manager
By Raluca Stoica
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Last updated 1 year ago
Add social media and custom links to your Help Center page
In this article we will show easily you can add custom or social media links to your Help Center footer
By Raluca Stoica
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Last updated 1 year ago
How to Support Customers in Any Language with Help Center Multilanguage
If you want to support your customers worldwide, this article will guide you through the steps you need to follow to offer articles in any language quickly
By Raluca Stoica
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Last updated 1 year ago
FAQs
Private Help Center Access
Learn about the current limitations regarding private access to your Help Center.
By Raluca Stoica
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Last updated 1 year ago
How to get the sitemap of the help center for SEO purposes and add it to Google Search Console?
Learn how to access your help center's sitemap for SEO purposes and integrate it with Google Search Console to improve your website's visibility and search engine ranking.
By Luca Micheli
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Last updated 1 year ago
How to Identify Customers in Chat within Help Center
Learn how to identify customers in chat within Help Center
By Luca Micheli
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Last updated 1 year ago
How to add the Help Center sitemap to Google Search Console
If you want to find out how to add the Help Center sitemap to Google Search Console you will find it in this article
By Raluca Stoica
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Last updated 1 year ago
What's the maximum image size (GIF, JPG, PNG) for Help Center articles?
The maximum size for each image you add to a Help Center article body is 5 MB. Learn the accepted formats and tips to keep GIFs under the limit.
By Luca Micheli
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Last updated 1 month ago