Chatflows are customizable, interactive chat experiences designed to enhance customer interactions by providing choices, automating tasks, and improving the overall efficiency of support operations.
Triggering events are specific conditions or actions that initiate a Chatflow, allowing for targeted and timely interactions with customers based on their behavior or requests.
Chatflow templates are pre-built workflows designed to quickly automate various customer interactions using a combination of AI and specific intents.
Chatflow actions are tasks executed within a Chatflow, designed to guide, inform, and assist customers during their interaction.
The REST API action in chatflows allows you to integrate external services with Customerly by sending and receiving data during a chatflow.
The Choice action in chatflows allows businesses to present multiple options to users, guiding them through different paths based on their selections.
The Company Chooser action in chatflows allows users to select their associated company, automatically setting the company and its properties for use in subsequent actions
The Set Property action in chatflows allows customers to define and assign values to properties dynamically during a chat, enhancing personalization and data management.
The Collect Data action in chatflows allows businesses to ask multiple questions consecutively, storing the collected information in conversation or contact properties for personalized follow-ups and data management.
The Switch action in chatflows allows you to split the flow based on a single property, testing against multiple values to create customized paths.
The Condition action in chatflows allows businesses to split the conversation into two paths (True & False) based on specific conditions and filters.
Learn how to enhance your Customerly chat interactions by including user, conversation, environment, and company properties in chat messages, through the REST API, and the set property feature. This guide covers the types of properties available and how to use them effectively.
Learn how to set up chatflow triggers in Customerly based on customer activity on your page. Customize your chatflow with specific audience filters, conditions, and triggers to enhance user engagement.
Learn how to set up notifications in chatflows using Customerly to enhance user engagement through popups, banners, and full-screen overlays. This guide walks you through selecting the triggering event, choosing the notification type, and adding interactive elements.
Learn how to set up a follow-up automation in Customerly using the "Customer Unresponsive" trigger to re-engage customers who have not responded within a set timeframe.