How to use the condition action in chatflows?

The Condition action in chatflows allows businesses to split the conversation into two paths (True & False) based on specific conditions and filters.

Luca Micheli
Written by Luca MicheliLast update 29 days ago

The Condition action in chatflows enables you to guide users through different paths based on whether certain conditions are met. By applying various filters, you can create a bifurcated flow that tailors the user experience based on specific criteria.

Setting Up the Condition Action

  1. Define Conditions: Choose the filters you want to apply, such as user attributes, conversation properties, or custom data points. Learn how to create custom filters.

  2. True & False Paths: Set up two distinct paths based on the outcome of the condition check—one for True and one for False.

Example Uses

  1. Support Eligibility

    • Scenario: Determine if a user is eligible for premium support.

    • Condition: Check if the user belongs to the "Paying customers" list.

    • True Path: Route to a premium support agent.

    • False Path: Provide self-help resources or route to a general support queue.

  2. Sales Qualification

    • Scenario: Qualify leads based on company size.

    • Condition: Check if the company's employee count is greater than 50.

    • True Path: Route to a senior sales representative for high-value prospects.

    • False Path: Route to a junior sales representative or provide additional qualifying questions.

Benefits of Using Condition Action

  • Personalization: Customize user journeys based on real-time data and predefined conditions.

  • Efficiency: Streamline workflows by directing users to the most appropriate resources or representatives.

  • Flexibility: Easily adapt to various scenarios by setting up multiple conditions and paths.

The Condition action in chatflows is a powerful tool for creating dynamic and personalized user experiences. By evaluating conditions and splitting the flow accordingly, businesses can ensure relevant and efficient interactions, improving overall customer satisfaction and operational efficiency.

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