- All Collections
- Customerly AI
Customerly AI
Our AI-powered solutions can greatly enhance your customer service experience by providing personalized and efficient support.
Getting Started with Customerly AI
Our cutting-edge technology provides personalized and efficient support to revolutionize your customer service experience.
By Luca Micheli
|
Last updated 2 months ago
Setting Up Customerly AI for Optimal Customer Support
Follow this easy guide to set up Customerly's AI features. In just four simple steps, you'll unlock a world of efficiency and improved customer engagement.
By Luca Micheli
|
Last updated 2 months ago
How to train your AI Assistant Aura
Learn how to train Aura, your AI assistant, to provide accurate and reliable support using curated sources like help center articles, canned responses, chatflow intents, and AI missions.
By Luca Micheli
|
Last updated 1 year ago
What is Aura and how it works
Learn how Aura, your AI Assistant, handles incoming conversations, freeing your time while ensuring high-quality customer support.
By Luca Micheli
|
Last updated 1 year ago
Understanding and Using Intents in Chatflows
Intents act as specialized entry points in Chatflows, allowing the AI Assistant to trigger specific chatflows based on customer queries.
By Luca Micheli
|
Last updated 1 year ago
Unleash the Power of AI Missions in Chatflows
AI Missions automate complex tasks in your Chatflows, from gathering pre-demo details to handling refund requests. Set a goal and let the AI collect and store vital conversation properties for streamlined customer interactions.
By Luca Micheli
|
Last updated 1 year ago
Elevate Customer Support with Our AI Assistant
Discover the future of customer support with our AI Assistant. From rapid responses and complex query understanding to auto-escalation and multi-language capabilities, this virtual agent sets a new standard.
By Luca Micheli
|
Last updated 11 months ago
Understand Customerly's AI Pricing and Value
Navigate Customerly's straightforward AI pricing model that combines both cost-effectiveness and high-performance, all designed to revolutionize your customer support.
By Luca Micheli
|
Last updated 1 year ago
Supercharge Your Support Responses with AI Companion
Write For Me, a feature designed to expand your support team's responses into comprehensive, well-crafted messages.
By Raluca Stoica
|
Last updated 1 year ago
Can the AI be trained on my past conversations?
Learn about the capabilities of AI in learning from past conversations and how it can be utilized to enhance your help center articles.
By Raluca Stoica
|
Last updated 2 years ago
Can I set a usage cap for the AI in Customerly?
Explore the options for controlling AI usage in Customerly, focusing on current limitations and strategies for effective management.
By Raluca Stoica
|
Last updated 2 years ago
Using Aura AI for Website Crawling
Learn about the capabilities of Aura AI and its limitations regarding website crawling.
By Luca Micheli
|
Last updated 2 years ago
Can I Change the Name and Avatar of the AI Agent?
Learn about the ability to customize the name and avatar of the AI agent in Customerly.
By Luca Micheli
|
Last updated 1 year ago
Structure chatflows with AI Assistant, Intents and AI Missions
Explore how to integrate Customerly’s AI Assistant (Aura) with Intents and AI Missions in separate chatflows to create fully automated user journeys. This guide provides setup steps, real-world examples, and best practices.
By Raluca Stoica
|
Last updated 9 months ago
How Customerly Aura works behind the scenes to make your customer service impeccable
Discover how Customerly Aura uses AI, automation, and multimodal understanding to deliver flawless customer service, recognizing intent, analyzing data and documents, and responding in any language with your brand’s tone and precision.
By Luca Micheli
|
Last updated 9 months ago
Review Aura AI Performance
The AI Effectiveness area helps your team monitor, evaluate, and improve Aura’s responses over time.
By Raluca Stoica
|
Last updated 1 month ago