Supercharge Your Support Responses with AI Companion

Customer support is all about providing accurate, timely information, but what if you could do more with less effort? Introducing the main 4 features designed to expand your support team's responses into comprehensive, well-crafted messages.

Write a message for me

When you’re short on time or unsure how to phrase something, Aura can instantly generate a complete, professional, and personalized reply. You simply start typing your intention or a few keywords, and Aura finishes the message for you—polished, relevant, and ready to send. This is ideal for drafting custom replies quickly without sacrificing tone or accuracy.

Expand a message

If you’ve written a short or vague message and want to make it more detailed or formal, Aura’s "Expand" function is perfect. With just a click, Aura rewrites your message to sound more comprehensive and professional, maintaining the original intent but enhancing clarity and tone.

Summarize the conversation

Long conversations can be hard to manage, especially when they span multiple messages or agents. Aura simplifies this by automatically summarizing the key points of any conversation. This summary allows you to quickly get up to speed and focus on resolving the issue without rereading everything.

Create a help center article

One of Aura’s standout capabilities is transforming valuable support interactions into help center articles. After resolving a customer issue or identifying a common question, you can instruct Aura to convert that conversation into a well-structured article, saving time and ensuring your knowledge base keeps growing.

Tone and Formality

Just like with AI Reply, Write For Me maintains the tone and formality you've set in your AI settings. This ensures that all expanded messages are in line with your brand voice.

Pricing

Since WriteForMe is powered by advanced GPT technology, this feature comes as an additional cost on top of your existing subscription. Read more about how we charge AI.

Benefits

1. Efficiency: Teammates can focus on providing the essentials while WriteForMe fills in the details.

2. Consistency: Keep your brand voice uniform across all customer interactions.

3. Value-Add: Enhance customer experience by offering detailed, well-thought-out responses.

Expand Your Support Toolkit

Remember, Write For Me is just one of the many AI tools available to you, including AI Reply and Aura, all aimed at maximizing your support capabilities.

Conclusion

Enabling Write For Me is not just an upgrade; it's a game-changer for your customer support team. Take advantage of this feature and give your support reps the power to go above and beyond in assisting customers, without the extra effort.