Understand Customerly's AI Pricing and Value

Navigate Customerly's straightforward AI pricing model that combines both cost-effectiveness and high-performance, all designed to revolutionize your customer support.

Luca Micheli
Written by Luca MicheliLast update 6 months ago

Are you curious about the cost of integrating AI into your customer support? With Customerly, it's simpler and more affordable than you might think. Here's a breakdown of our AI pricing structure and the incredible value it brings to your operations.

AI Pricing Structure

Training Costs: On Us!

The cost of training and keeping updated the AI model is completely covered in your existing Customerly subscription. That's right, you don't pay extra for the training—it's our gift to you!

Usage Costs: Variable

While the training is on us, the usage of the AI model comes as an additional charge. We use ChatGPT 3.5 Turbo and 4 to craft the perfect responses. As you might know ChatGPT pricing is based on tokens so our pricing follow the same structure.

Additional costs will be applied whenever the following AI services based on GPT are used:

A conversation handled by AI will incur a cost ranging from $0.05 to $1.5. These costs vary based on task complexity, text in & out length, and the specific model utilised.

We have optimized the model used for you to always provide the best response at the lowest cost possible.

Billing: Transparent and Convenient

We track your AI usage instantly and bill it conveniently at the end of your monthly billing cycle. No surprises, just clarity.

You can find a report on the additional charge based on AI Services in your Billing -> Subscription page.

Conversation Examples and Pricing

Cost-Efficiency

The average cost of handling a support ticket via chat by humans is around $14. In contrast, our AI can tackle a request for as little as $1.5 or less. That's a significant cost-saving opportunity, and the best part? Training the AI is already included in your plan.

Here a quick example on the savings you will have using Aura on a complex conversation with a total of 15 messages exchanged and a Mission taking over. This conversation was handled perfectly by AI with a series of 4 resolutions on the same conversation.

Customerly AI Savings Calculator

Customerly Aura

Rep

Savings

Words

400

400

Words per minute

N/A

40

Time to write

N/A

0:10:00

Cost per hour

N/A

$14

First response time

0:00:20

0:15:00

Cost

$1.34

$2.33

42%

On a shorter conversation with a couple of exchanges and a resolution confirmed by the user this is an example of consumption

Customerly AI Savings Calculator

Customerly Aura

Rep

Savings

Words

98

98

Words per minute

N/A

40

Time to write

N/A

0:02:27

Cost per hour

N/A

$14

First response time

0:00:20

0:15:00

Cost

$0.22

$0.57

61%

Speed and Efficiency

With AI, the average response time is dramatically reduced to less than a minute, compared to the traditional 20-minute average. That's a game-changer in terms of customer satisfaction.

Future Developments

We're continuously working on advancing our AI capabilities. Our aim is to fully automate support activities through Chatflows, making your support even more efficient and cost-effective.

Conclusion

By embracing Customerly's AI, you're not just adopting technology; you're investing in efficiency, speed, and affordability. Ready to supercharge your customer support? Join us on this transformative journey.

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