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What is Customerly?

Discover how Customerly will help you to better handle customer-centric communications and automate your marketing.

2 articles in this collection
Written by Luca Micheli

Getting Started

Basic tutorials to start using Customerly for your customer support, email funnel and feedback

5 articles in this collection
Written by Luca Micheli and Elena

Contacts, lists and companies

Understand the basics of the data management of your contacts in Customerly. How to manage lists, contacts and companies.

14 articles in this collection
Written by Elena and Luca Micheli

Live Chat: Support your customers or answer sales inquiries

If you are searching for how to better integrate your new live chat with your website, this is the starting point.

15 articles in this collection
Written by Elena and Luca Micheli

Inbox: Improve customer service

Getting to know your inbox to connect with your customers and to level up your business

41 articles in this collection
Written by Luca Micheli and Elena

Help Center: Reduce customer service costs

This collection will help you to manage your Help Center

28 articles in this collection
Written by Elena and Luca Micheli

Outbound: Engage and automate

Reach out to your customers through an outbound email campaign or by setting up a workflow.

23 articles in this collection
Written by Elena and Luca Micheli

Feedback: Improve customer satisfaction

Increase customer satisfaction by gathering valuable feedback from your customers. Use in-chat surveys and deliver NPS to understand your customer satisfaction

7 articles in this collection
Written by Elena

Project Settings: Set up the important assets of your project

Set up your basic project settings and all the important assets of your project.

18 articles in this collection
Written by Luca Micheli and Elena

Notifications

Get notified when your customers are reaching you out through the chat

3 articles in this collection
Written by Luca Micheli and Elena

API

Create Apps or code on your server by connecting with our API

13 articles in this collection
Written by Luca Micheli and Elena

Mobile SDK

Help your customers inside your mobile app. Use our native iOS and Android mobile SDK to offer a live chat in seconds

1 articles in this collection
Written by Luca Micheli

Integrations

Integrate your forms, apps, and tools with Customerly with custom integrations

4 articles in this collection
Written by Luca Micheli and Elena

Plans and Pricing

If you want to know more about our plans and how pricing works this collection of articles is for you.

2 articles in this collection
Written by Luca Micheli

Webhooks

Webhooks are the best way to being notified about new events from your leads or users

6 articles in this collection
Written by Luca Micheli

Profile Settings

If you want to learn more about how to customize your profile, this collection will help you

3 articles in this collection
Written by Elena and Luca Micheli

Tips from Customerly Team

Here we are sharing our experience about customer support, tips from us and help you to create your small community where every client will feel comfortable, informed and welcomed

2 articles in this collection
Written by Elena

Reports

Learn more about the Team Reports page

1 articles in this collection
Written by Elena

Troubleshooting

If you have got an issue with our products, you can search here if we covered how to troubleshoot it

3 articles in this collection
Written by Daniele and Luca Micheli

Privacy and Terms of Service

In this collection, we talk about Privacy Policy, Terms of Service, and GDPR compliance.

2 articles in this collection
Written by Elena and Luca Micheli

Community

If you want to participate in our community templates this collection of articles is for you

1 articles in this collection
Written by Luca Micheli