English

Go to Customerly

You have questions, we have answers.

Getting Started

Basic tutorials to start using Customerly for your customer support, email funnel and feedback

8 articles in this collection
Written by Elena, Luca Micheli and Raluca Stoica

Customerly AI

Our AI-powered solutions can greatly enhance your customer service experience by providing personalized and efficient support.

13 articles in this collection
Written by Elena and Luca Micheli

Live Chat

If you are searching for how to better integrate your new live chat with your website, this is the starting point.

24 articles in this collection
Written by Elena, Luca Micheli and Raluca Stoica

Inboxes

Getting to know your inbox to connect with your customers and to level up your business

51 articles in this collection
Written by Elena, Luca Micheli and Raluca Stoica

Chatflows

Everything you need to know about the Chatflows to automate your support and conversations

18 articles in this collection
Written by Raluca Stoica, Elena and Luca Micheli

Help Center

This collection will help you to manage your Help Center

35 articles in this collection
Written by Elena and Luca Micheli

Outbound

Reach out to your customers through an outbound email campaign or by setting up a workflow.

21 articles in this collection
Written by Elena and Luca Micheli

Feedback

Increase customer satisfaction by gathering valuable feedback from your customers. Use in-chat surveys and deliver NPS to understand your customer satisfaction

11 articles in this collection
Written by Elena, Raluca Stoica and Luca Micheli

Contacts, lists and companies

Understand the basics of the data management of your contacts in Customerly. How to manage lists, contacts and companies.

23 articles in this collection
Written by Luca Micheli, Elena and Raluca Stoica

Project Settings

Set up your basic project settings and all the important assets of your project.

25 articles in this collection
Written by Elena, Luca Micheli and Raluca Stoica

Notifications

Get notified when your customers are reaching you out through the chat

3 articles in this collection
Written by Elena and Luca Micheli

API

Create Apps or code on your server by connecting with our API

12 articles in this collection
Written by Luca Micheli and Elena

Mobile SDK

Help your customers inside your mobile app. Use our native iOS and Android mobile SDK to offer a live chat in seconds

2 articles in this collection
Written by Luca Micheli

Integrations

Integrate your forms, apps, and tools with Customerly with custom integrations

9 articles in this collection
Written by Luca Micheli, Raluca Stoica and Elena

Plans and Pricing

If you want to know more about our plans and how pricing works this collection of articles is for you.

5 articles in this collection
Written by Luca Micheli and Elena

Webhooks

Webhooks are the best way to being notified about new events from your leads or users

7 articles in this collection
Written by Elena and Luca Micheli

Account Settings

If you want to learn more about how to customize your profile, this collection will help you

4 articles in this collection
Written by Elena and Luca Micheli

Insights

Learn more about the Insights

7 articles in this collection
Written by Elena, Raluca Stoica and Luca Micheli

Troubleshooting

If you have got an issue with our products, you can search here if we covered how to troubleshoot it

14 articles in this collection
Written by Elena, Daniele, Raluca Stoica and Luca Micheli

Privacy and Terms of Service

In this collection, we talk about Privacy Policy, Terms of Service, and GDPR compliance.

2 articles in this collection
Written by Luca Micheli and Elena

Mobile Apps

Discover how the Customerly Mobile App revolutionizes customer support with AI-powered tools, multi-inbox management, and real-time collaboration—right from your mobile device.

2 articles in this collection
Written by Luca Micheli

Security

Here are all the things you need to know about security at Customerly.

3 articles in this collection
Written by Luca Micheli

Move From other providers

If you are considering to move from other providers like Intercom, Zendesk, Hubspot, Drift or Crisp this is the right collection for you

1 article in this collection
Written by Luca Micheli