Install live chat with Javascript API
How to install the live chat on any website, recognize your customers, collect user data and much more. Learn more on how to take full ownership of your live chat
Written by Luca MicheliLast update 8 months ago
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Live Chat
If you are searching for how to better integrate your new live chat with your website, this is the starting point.How to add Live Chat callbacks
If you want to get events when something happens in the Customerly Live Chat you can use callbacks.
Written by Luca MicheliLast update 6 months ago
How to track Live Chat events in Google Analytics
If you want to track live chat conversions within your Google Analytics dashboard you can follow this tutorial
Written by Luca MicheliLast update 2 years ago
How to track Live Chat conversions in Google Ads
Set up a Google Ads conversion when someone opens a new conversation or create a new lead
Written by Luca MicheliLast update 2 years ago
How to migrate from Live Chat V1 to V2
If you want to migrate your Customerly live chat to V2 this is the guide for you
Written by Luca MicheliLast update 9 months ago
What if my video live chat camera is displaying a black screen?
If you experience a black screen in a live video chat, check this article
Written by ElenaLast update 2 years ago
How to check if the live chat is being adapted to your clients browser language
If you want to double-check if your live chat software adapts to a certain language, this article is for you
Written by ElenaLast update 2 years ago
How to open the live chat with a pre-populated message?
If you want to populate the live chat on your side with a pre-defined message this is thee right tutorial
Written by Luca MicheliLast update 2 years ago
How to find the Live Chat URL and how to use it
In this article, you will learn how you can find and use your Live Chat software URL
Written by ElenaLast update 1 year ago
Change the live chat appearance
If you want to know how to change the position, color of your live chat, background theme and your live chat icon style, this article is for you
Written by ElenaLast update 2 years ago
How to set business hours in the live chat
In this article, we explain how to let your customers know when your team is working.
Written by ElenaLast update 2 years ago
How to hide the live chat when you are not in the office
If you want to hide from your website the Live Chat bubble when you are out of the office you can do it easily.
Written by ElenaLast update 2 years ago
Let your customers know when they can expect a reply during office hours
In this article we explain how to set the reply time in the live chat, so your customers know when they can expect a reply during office hours
Written by ElenaLast update 2 years ago
How to add scheduling Calendly platform to your live chat
In this article, we will show you how to add Calendly or any other scheduling platform to your live chat
Written by ElenaLast update 2 years ago
How to choose your live chat icon
In this article, we explain how to choose an icon for your live chat
Written by ElenaLast update 2 years ago
How to Collect Lead Data for Marketing Communications
Learn how to collect lead data and send marketing communications in a GDPR compliant way
Written by ElenaLast update 1 year ago
How to Create a Short Link for Live Chat Inbox
Learn how to create a short link for your live chat inbox to make it easier for customers to contact you directly.
Written by ElenaLast update 1 year ago
Setting Up Identity Verification for Web and Mobile on Customerly
Enhance your security and prevent impersonation by setting up Identity Verification
Written by ElenaLast update 1 year ago
Can I Record Video Calls?
Learn about the possibility of recording video calls in Customerly
Written by Luca MicheliLast update 1 year ago
How to Register a Lead with Customerly Messenger
The registerLead function in Customerly Messenger allows you to automatically capture and register leads from forms by passing specific data.
Written by Luca MicheliLast update 9 months ago
Log out a user from the live chat
Learn how to log out a user from the Customerly Messenger using the customerly.logout() function, including details on its synchronous operation and the data it affects.
Written by Luca MicheliLast update 9 months ago
How to use chatflow notification callbacks
Learn how to effectively implement and use the onChatflowNotificationViewed and onChatflowNotificationClicked callbacks in Customerly. This guide includes a step-by-step tutorial, example code, and detailed descriptions of the data returned by these callbacks.
Written by Luca MicheliLast update 6 months ago