Create and deliver a survey to your users
If you want to gather some feedback directly from your users you can run an in-app survey to improve your customer satisfaction
Written by ElenaLast update 9 days ago
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Increase customer satisfaction by gathering valuable feedback from your customers. Use in-chat surveys and deliver NPS to understand your customer satisfactionHow to track Customer Satisfaction (CSAT)
Learn how to utilize Customerly's CSAT functionality to gather and analyze customer satisfaction data efficiently after service interactions.
Written by Luca MicheliLast update 2 days ago
Questions types in your survey with Customerly
In this article, we describe each question type available in surveys and how to use them
Written by ElenaLast update 9 days ago
How to read surveys answers and analyze data
If you want to check your survey answers to understand your customers' satisfaction, read this article
Written by ElenaLast update 2 days ago
How to send your NPS survey?
Learn how to enable the Net Promoter Score (NPS) survey in Customerly. This guide covers setting up your audience, selecting delivery channels, scheduling, and redirecting promoters to collect more reviews effectively.
Written by ElenaLast update 2 days ago
Insights into your NPS results
Discover more on how to analyze your NPS insights
Written by ElenaLast update 2 months ago
Understand the feedback from your customers with NPS
This article is about how to read the feedback from your customers you receive from the Net Promoter Score survey
Written by ElenaLast update 2 days ago
Understanding Drop-off Rate in Customerly Surveys
Learn what Drop-off Rate means in Customerly surveys and how it impacts your feedback analysis.
Written by ElenaLast update 10 months ago
Launching Surveys After Specific User Tasks
Learn how to trigger surveys based on user actions using JavaScript.
Written by Luca MicheliLast update 2 months ago
Promoter redirection: how to redirect NPS promoters to external websites
Promoter Redirection is a feature within Customerly’s Net Promoter Score (NPS) system that allows businesses to redirect their most satisfied customers—those who rate their experience with a 9 or 10—directly to an external website. This is particularly useful for encouraging positive reviews on platforms like G2, Trustpilot, or other review sites that influence potential customers.
Written by Raluca StoicaLast update 1 month ago