Create and deliver a survey to your users
If you want to gather some feedback directly from your users you can run an in-app survey to improve your customer satisfaction
Written by ElenaLast update 2 years ago
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Increase customer satisfaction by gathering valuable feedback from your customers. Use in-chat surveys and deliver NPS to understand your customer satisfactionHow to track Customer Satisfaction (CSAT)
Learn how to utilize Customerly's CSAT functionality to gather and analyze customer satisfaction data efficiently after service interactions.
Written by Luca MicheliLast update 7 months ago
Questions types in your survey with Customerly
In this article, we describe each question type available in surveys and how to use them
Written by ElenaLast update 2 years ago
How to read surveys answers and analyze data
If you want to check your survey answers to understand your customers' satisfaction, read this article
Written by ElenaLast update 2 years ago
How to send your NPS survey?
If you want to deliver your NPS survey this is the right tutorial to start
Written by ElenaLast update 2 years ago
Manage timing of Net Promoter Score
In this article, we explain how to set up timing of your NPS
Written by ElenaLast update 2 years ago
Insights into your NPS results
Discover more on how to analyze your NPS insights
Written by ElenaLast update 2 years ago
Understand the feedback from your customers with NPS
This article is about how to read the feedback from your customers you receive from the Net Promoter Score survey
Written by ElenaLast update 2 years ago
Understanding Drop-off Rate in Customerly Surveys
Learn what Drop-off Rate means in Customerly surveys and how it impacts your feedback analysis.
Written by ElenaLast update 4 months ago