Troubleshooting

If you have got an issue with our products, you can search here if we covered how to troubleshoot it

The live chat disappeared to one of my customers, what can I do?

If one of your customers is not seeing anymore the live chat this might be the issue

Written by Luca MicheliLast update 1 year ago

Adblockers and live chat

If your adblocker is blocking the Customerly Live chat read this tutorial.

Written by DanieleLast update 2 years ago

Issue with LastPass autofill in Customerly

Learn how to resolve the issue with LastPass autofill in Customerly

Written by ElenaLast update 1 year ago

404 Error in Help Center

Learn how to resolve the 404 error when accessing your Help Center articles

Written by ElenaLast update 1 year ago

How to check your Customerly Ping

A tutorial to understand what's not working correctly with the Customerly ping

Written by ElenaLast update 1 year ago

Why can't I send the preview email

If you are having trouble sending preview email this is guiding you

Written by Luca MicheliLast update 1 year ago

Why my contacts cannot see their past conversations?

Understand why Customerly shows conversation history only to authenticated users, ensuring privacy and security against unauthorized access.

Written by ElenaLast update 1 year ago

Troubleshooting Email Sending Issues in Customerly

Resolve email sending difficulties in Customerly with this comprehensive guide, covering everything from domain verification to preventing emails from landing in spam.

Written by ElenaLast update 1 year ago

I can't get my CSV or XLS export file email

If you are experiencing issues with not receiving your CSV or XLS export file via email, this article provides a step-by-step guide to help troubleshoot and resolve the issue effectively.

Written by Luca MicheliLast update 1 year ago

Troubleshooting Slow Loading Issue on Customerly

Learn how to fix the slow loading issue on Customerly when switching between browser tabs

Written by Luca MicheliLast update 11 months ago

Troubleshooting Call Functionality Issues

Learn how to troubleshoot call functionality issues in Customerly

Written by ElenaLast update 8 months ago

Transferring Lifetime Subscriptions Between Projects

Learn about the limitations regarding transferring lifetime subscriptions in Customerly.

Written by ElenaLast update 4 months ago

How to resolve DMARC failures due to SPF alignment issues when using Customerly

Learn why DMARC reports might show SPF failures even when SPF is properly configured, and how to fix this by updating your DMARC policy for relaxed SPF alignment when using Customerly to send emails on your behalf.

Written by Luca MicheliLast update 1 month ago

How are the user name and email populated and how can I update them?

Learn how Customerly populates the User Name and Email fields, what sources feed these properties, and the best practices to update them correctly without data conflicts.

Written by Raluca StoicaLast update 21 days ago