Getting started with your new Help Center
In this article, you will learn about all the tools your Help Center offers you to bring your customer support to the next level
The Help Center is an important tool for every customer support team to navigate and educate customers and make their lives easier. In this article, we talked about what is a help center and why you need one.
Now, let's deep down into all the main features and tools at your disposal in your new help center.
The main features of the help center are:
The help center offers you to create Collections to categorize the information you want to provide to your audience.
A multilanguage help center ensures that your support content resonates with your global customer base, instilling trust, reducing frustration, and enhancing the overall customer experience.
AI Training: When you enable your AI assistant, she will learn automatically by all your articles. Whenever you edit, create, or delete an article we'll train immediately your AI Assistant.
The Article editor will allow you to enrich your articles with:
Youtube, Vimeo videos
JPG, PNG, GIF images
Move an article to a different collection right from the editor
Change an author of the article
Add Keywords to your articles
Article customer feedback: Your customers will be able to leave feedback at the end of every article.
Reports will help you to improve your articles based on:
Failed searches report
Trending articles report
AutoSuggest with help center articles in your live chat
The automatic search feature allows the Help Center articles to appear in your live chat when your client sends you a message with a keyword that will trigger articles tagged with the same keywords.
Set up your own domain or subdomain to be recognizable on the internet.
Integrate Help Center into your live chat
You can integrate your Help Center into the live chat, so the customer can search for the articles right from the chat widget.
Customize Help Center appearance to match up your help center with your branding:
Footer: Add custom links and social links to the footer to stay connected with your customers over social media
Add Google Tag Manager to your help center: Control your help center website by adding Google Tag Manager to it. Add your Analytics, Hotjar, and many more.
Google indexed articles: Thanks to the Help Center articles, your business keywords will be ranked by Google.
Do you have any questions about the features of the Help Center? Send us a message.
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