How to Support Customers in Any Language with Help Center Multilanguage

If you want to support your customers worldwide, this article will guide you through the steps you need to follow to offer articles in any language quickly

Elena
Written by ElenaLast update 3 months ago

Globalization is no longer a trend; it’s a reality. When you want to expand your business and cater to an international audience, communicating with customers in their native language cannot be underestimated.

A multilanguage help center ensures that your support content resonates with your global customer base, instilling trust, reducing frustration, and enhancing the overall customer experience. 


This article will guide you through the steps to effortlessly offer support articles in multiple languages.

1. Select the Languages

On your Help Center settings, open Localization, and from here, you can choose different languages to add. For example, add Spanish by selecting it from the list. Be sure to save your selection. You can select the newly added language when you return to the collections.

2. Translate the Collections

At this point, the collections are not yet translated. Switch to the language you want to work on with the dedicated Language selector.

The grey collections are the ones not translated yet. To translate, simply click the translate button. The system will automatically translate the collections for you. Save the collection once the translation is complete. 

Note: While our machine learning-based translation is highly efficient, we recommend reviewing the translations to ensure accuracy and cultural appropriateness.

3. Create New Articles in Multiple Languages

Creating new articles in multiple languages is simple once your primary language is set up.

Switch to the language you want to translate the article into, and the system will automatically show you which articles have a translated version and which don't.

Click on Translate to start the translation.

If you want to create a new article with the translated language, just hit Create.

Once the article has been translated, you can review the content and, when you are ready, publish the translated article.

Note: While our machine learning-based translation is highly efficient, we recommend reviewing the translations to ensure accuracy and cultural appropriateness.

4. Publish the Translated Articles

Once you are confident about the quality of the translation, you can save and publish the article. Your article is now available in the new language. Repeat this process for each article you wish to translate.

5. Language Adaptation

Our system is intelligent! When a customer from Spain, for example, accesses your help center, the system will automatically display content in Spanish based on their browser language. The system will redirect them to your default language if you do not have articles in the customer's language.

SEO Optimized

We understand the importance of visibility. That’s why our multilanguage help center is optimized for SEO, increasing your chances of ranking for specific keywords in different languages.

Wrapping Up

Offering support articles in multiple languages requires minimum effort but provides immense value to your customer support team and customers worldwide.

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