How to find the Live Chat URL and how to use it

In this article, you will learn how you can find and use your Live Chat software URL

Live chat software gives you a lot of possibilities such as being in touch with your customers 24/7 and providing excellent support, and it's one of the key ingredients of bringing your business to a new level. This is why we also provide the "chat with us" function.

If you want to be able to use a live chat URL in newsletters, help center articles or simply send it to your customers, so they will be able to reach out to you via live chat with a simple click from anywhere you'd like, do the following:

  • Make sure you installed the live chat on your website.

  • Create your help center.

  • Once the above steps are done, do this:

    • Check your Help Center domain, for example, it's docs.customerly.io

    • Then add  /chat-with-us to the end of your Help Center URL. It will look like this: docs.customerly.io/chat-with-us

Great! You did it.

Now, your "chat-with-us" live chat URL is ready.


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