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Live Chat
If you are searching for how to better integrate your new live chat with your website, this is the starting point.
Install live chat with Javascript API
How to install the live chat on any website, recognize your customers, collect user data and much more. Learn more on how to take full ownership of your live chat
By Luca Micheli
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Last updated 9 days ago
How to add Live Chat callbacks
If you want to get events when something happens in the Customerly Live Chat you can use callbacks.
By Luca Micheli
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Last updated 1 year ago
How to track Live Chat events in Google Analytics
If you want to track live chat conversions within your Google Analytics dashboard you can follow this tutorial
By Luca Micheli
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Last updated 4 years ago
How to track Live Chat conversions in Google Ads
Set up a Google Ads conversion when someone opens a new conversation or create a new lead
By Luca Micheli
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Last updated 4 years ago
What if my video live chat camera is displaying a black screen?
If you experience a black screen in a live video chat, check this article
By Raluca Stoica
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Last updated 4 years ago
How to check if the live chat is being adapted to your clients browser language
If you want to double-check if your live chat software adapts to a certain language, this article is for you
By Raluca Stoica
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Last updated 4 years ago
How to open the live chat with a pre-populated message?
If you want to populate the live chat on your side with a pre-defined message this is thee right tutorial
By Luca Micheli
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Last updated 3 years ago
How to find the Live Chat URL and how to use it
In this article, you will learn how you can find and use your Live Chat software URL
By Raluca Stoica
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Last updated 1 year ago
Change the live chat appearance
If you want to know how to change the position, color of your live chat, background theme and your live chat icon style, this article is for you
By Raluca Stoica
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Last updated 1 year ago
How to set business hours in the live chat
In this article, we explain how to let your customers know when your team is working.
By Raluca Stoica
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Last updated 9 days ago
How to hide the live chat when you are not in the office
If you want to hide from your website the Live Chat bubble when you are out of the office you can do it easily.
By Raluca Stoica
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Last updated 1 year ago
Let your customers know when they can expect a reply during office hours
In this article we explain how to set the reply time in the live chat, so your customers know when they can expect a reply during office hours
By Raluca Stoica
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Last updated 1 year ago
How to add scheduling Calendly platform to your live chat
In this article, we will show you how to add Calendly or any other scheduling platform to your live chat
By Raluca Stoica
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Last updated 1 year ago
How to choose your live chat icon
In this article, we explain how to choose an icon for your live chat
By Raluca Stoica
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Last updated 1 year ago
Install Customerly Live Chat with Google Tag Manager
Learn how to install Customerly live chat on your website using Google Tag Manager. This step-by-step guide will help you configure the tag, set up triggers, and ensure your live chat is working smoothly for your visitors.
By Luca Micheli
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Last updated 1 year ago
How to Collect Lead Data for Marketing Communications
Learn how to collect lead data and send marketing communications in a GDPR compliant way
By Raluca Stoica
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Last updated 1 year ago
How to Create a Short Link for Live Chat Inbox
Learn how to create a short link for your live chat inbox to make it easier for customers to contact you directly.
By Raluca Stoica
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Last updated 3 years ago
Setting Up Identity Verification for Web and Mobile on Customerly
Enhance your security and prevent impersonation by setting up Identity Verification
By Raluca Stoica
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Last updated 1 month ago
Can I Record Video Calls?
Learn about the possibility of recording video calls in Customerly
By Luca Micheli
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Last updated 2 years ago
How to Register a Lead with Customerly Messenger
The registerLead function in Customerly Messenger allows you to automatically capture and register leads from forms by passing specific data.
By Luca Micheli
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Last updated 2 years ago
Log out a user from the live chat
Learn how to log out a user from the Customerly Messenger using the customerly.logout() function, including details on its synchronous operation and the data it affects.
By Luca Micheli
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Last updated 2 years ago
How to use chatflow notification callbacks
Learn how to effectively implement and use the onChatflowNotificationViewed and onChatflowNotificationClicked callbacks in Customerly. This guide includes a step-by-step tutorial, example code, and detailed descriptions of the data returned by these callbacks.
By Luca Micheli
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Last updated 2 years ago
How to install the Customerly live chat on your website
Learn how to quickly and easily install the Customerly live chat on your website. Multiple integration methods are available, including direct embed, CMS plugins, or via email instructions.
By Raluca Stoica
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Last updated 1 year ago
Install Customerly in React and Next.js (react-live-chat-customerly)
The official React package for Customerly is react-live-chat-customerly. It wraps the same Customerly messenger snippet you would paste in HTML, so everything the messenger does (live chat, Aura AI agent, Help Center, surveys, in-app messages) works in React, Next.js (App Router and Pages Router), Vite, Remix and any React-based app. It is SSR-safe and has no external dependencies.
By Luca Micheli
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Last updated 1 day ago
Add Customerly to an app built with AI (Lovable, Bolt, v0, Replit, Cursor, Claude Code)
Copy-paste prompts and code to add live chat, an AI support agent and email campaigns to an app or landing page built with Lovable, Bolt, v0, Replit, Cursor, Claude Code or ChatGPT, and to sync your app's users automatically.
By Luca Micheli
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Last updated 9 days ago
Channels and messenger updates
The Customerly Messenger and your connected channels have received a round of improvements: identity verification with email_hash, better UTM attribution, a smoother WhatsApp and Facebook experience, and several fixes.
By Raluca Stoica
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Last updated 3 days ago