404 Error in Help Center

Learn how to resolve the 404 error when accessing your Help Center articles

Written by ElenaLast update 5 months ago

If you're experiencing a 404 error when trying to access your Help Center articles, don't worry! We're here to help you fix it.

Step 1: Enable Help Center Status

The first thing you need to do is make sure your Help Center is published. To do this, follow these steps:

  1. Go to your Help Center settings

  2. Click on the 'Status' toggle to make the Help Center public

  3. Save your changes

Step 2: Access Your Articles

Once you've enabled the Help Center status, you should be able to access your articles without any issues. Simply click on the article you want to view, and it should open up for you.

If you're still experiencing the 404 error after following these steps, please reach out to our Customerly Support Team. We're here to assist you and get your Help Center running smoothly!

We hope this guide has been helpful in resolving the 404 error in your Help Center. If you have any further questions, feel free to contact us. Happy assisting!

Did this answer your question?