How to set up your custom support email domain
Learn how to set up your custom support email domain in Customerly. This guide walks you through configuring your domain under settings, verifying it based on your provider, and customizing your subdomain for email replies and forwards.
Using a custom email domain for support helps build trust and ensures a professional brand experience. In Customerly, you can set up your custom domain for sending and receiving support emails by following these steps.
Step 1: Access Email Domain Settings
Navigate to Settings in your Customerly dashboard.
Go to Email > Domain.
Enter your preferred domain name.
Step 2: Verify Your Domain
Domain verification is required to ensure proper email delivery. The verification process depends on your domain provider.
If you're using Namecheap, follow this guide: DNS Setup with Namecheap.
For other providers, refer to their DNS setup documentation and add the required DNS records (e.g., TXT, and CNAME).
Troubleshooting & Support
If your domain fails verification, double-check your DNS settings.
Changes to DNS settings can take up to 24-48 hours to propagate.
Contact your domain provider for assistance if needed.
By setting up a custom support email domain, you ensure professional and reliable customer communication. Need help? Reach out to Customerly Support.
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