By default, you have already an icon set up for your live chat. If you want to change the appearance of the icon, do the following: <ul><li>Go to the <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.customerly.io/projects/default/settings/messenger/appearance?preview=eyJhcHBfaWQiOiI2YzA5NjczNSIsInRpbWVzdGFtcCI6MTY1NTEyMDMwMiwiY2hlY2tzdW0iOiJjMTFjZjFlZmE3NjY4ODdiMmFjMjU5YzJlMGI0NWQ0MCJ9">Project Settings</a> on the left sidebar. And click on "Appearance" under "Messenger".<img src="https://blackhole.customerly.io/attachments/00c4ed07/accounts/46111/6f1b34bf40f5669b5d7b5dd8a3c0d65b/CleanShot%202025-03-24%20at%2022.49.37%402x.png"></li><li>Choose the icon style.<img src="https://blackhole.customerly.io/attachments/00c4ed07/accounts/46111/da9ec535db0013fcb777b61fa281ccb6/CleanShot%202025-03-24%20at%2022.51.20%402x.png"></li></ul>Discover more:<ul><li>Learn how to change the live chat appearance <a target="_blank" rel="noopener noreferrer nofollow" href="/live-chat/change-the-live-chat-appearance">here</a>.</li></ul>

In this article, we explain how to choose an icon for your live chat

How to choose your live chat icon