<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/f452aaa40846bc31b2e0113e50ef6555/available_from_customerly_startup_plan.jpg">When you install the live chat on your website and are ready to provide customer support to your customers via a live chat software, you want to know what they are writing even before they send anything.It will give you time to think about what reply you want to send to your customers.Isn't cool?<img src="https://s3.eu-west-1.amazonaws.com/blackhole.customerly.io/attachments/6c096735/accounts/22644/c0d1d1d2804eb918f2c35883df433f60/Search_for_a_conversation_1.jpg">How does the typing preview works?Watch this video to see how the typing preview work.<div class="iframe-wrapper"><iframe src="https://www.youtube.com/embed/qbg8sXeBbwc" frameborder="0" allowfullscreen="true"></iframe></div>Discover more:<ul><li>Learn<a target="_blank" rel="noopener noreferrer nofollow" href="/inbox-improve-customer-service/how-to-search-for-conversations-and-contacts-in-your-inbox"> how to search for a conversation or a contact in your inbox</a>.</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="/tips-from-customerly-team/how-to-engage-with-the-clients">8 tips on how to engage with the customers</a>.</li></ul>

In this article, we share with you how to preview what your customers write in the live chat

How typing preview works