How to suggest Help Center articles in the live chat automatically

Learn how to make sure that your the articles from your help center are suggested automatically in your live chat software when a customer sends you a message

Written by ElenaLast update 1 year ago

The automatic search feature allows the Help Center articles to appear in a live chat when your customer sends you a message via live chat with a keyword that will trigger articles tagged with the same keywords.

How does the Auto reply work?

If we recognize an article in your Help Center that is matched with the questions of your users, we will suggest them automatically. This feature is powered by AI.

How do I enable the Auto reply feature?

  • Switch the toggle to the right near "Auto reply to questions with AI".

  • Save the settings.

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