How to get the sitemap of the help center for SEO purposes and add it to Google Search Console?

Learn how to access your help center's sitemap for SEO purposes and integrate it with Google Search Console to improve your website's visibility and search engine ranking.

Luca Micheli
Written by Luca MicheliLast update 22 days ago

Search engine optimization (SEO) is crucial for improving your website’s visibility in search engine results. One effective way to enhance your SEO efforts is by submitting your help center's sitemap to Google Search Console. This article will guide you through the process of retrieving your help center’s sitemap and adding it to Google Search Console.

Step-by-Step Guide

1. Access Your Help Center Settings

To begin, you need to locate your help center's domain. Follow these steps to access your domain:

  1. Log in to your Customerly account.

  2. Navigate to the Help Center Settings:

    • Click on the help center icon on the left menu.

    • Go to “General Settings.”

2. Retrieve Your Help Center Domain

Depending on your setup, you might have a custom domain or a subdomain provided by Customerly:

  • Custom Domain: This is typically in the format help.yourdomain.com.

  • Customerly Subdomain: This will be in the format yourapp.customerly.help.

3. Access the Sitemap

To access your help center's sitemap, append /sitemap.xml to your domain. For example:

  • Custom Domain: https://help.yourdomain.com/sitemap.xml

  • Customerly Subdomain: https://yourapp.customerly.help/sitemap.xml

Visit this URL in your web browser to ensure the sitemap is accessible.

4. Add the Sitemap to Google Search Console

Now that you have your sitemap URL, you need to add it to Google Search Console:

  1. Log in to Google Search Console:

    • If you haven’t set up Google Search Console for your website, follow Google’s instructions to do so.

  2. Select Your Property:

    • In the Google Search Console dashboard, select your website property. If your help center is under a different domain, you might need to add it as a new property.

  3. Submit Your Sitemap:

    • On the left-hand side, navigate to “Sitemaps” under the “Index” section.

    • In the “Add a new sitemap” field, enter the path to your sitemap (sitemap.xml).

    • Click “Submit.”

Benefits of Submitting Your Sitemap

Submitting your sitemap to Google Search Console helps ensure that Google can find and index all the pages on your help center. This can lead to better visibility in search engine results and improved SEO performance. Regularly checking your sitemap's status in Google Search Console can also help you identify and fix any indexing issues.

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