What is Customerly?

Customerly is an AI-first customer service solution that helps businesses deliver instant, efficient, and personalized support. Powered by advanced AI capabilities, it connects customers with the right assistance, empowers support teams, and provides valuable insights to managers—while automating up to 80% of customer interactions.

Customerly is designed to enhance the experience for three key groups by leveraging AI-driven automation and intelligent workflows:

1. Customers 🧑‍💻 – instant, personalized support

AI ensures customers always get the right help, whether automated or human:

• Aura, the AI assistant, provides real-time answers and escalates complex issues.

• AI-powered live chat connects customers with human agents when needed.

• Smart help centers recommend the best articles based on queries.

• AI-managed support emails streamline responses and resolutions.

With AI-driven automation, customers enjoy faster, more reliable assistance.

2. Customer service reps 🎧 – work smarter, not harder

AI helps agents resolve inquiries quickly and accurately with:

• AI-assisted replies that suggest responses in seconds.

• A unified inbox with automated conversation routing.

• Deep CRM integration to provide full customer context.

• Aura Companion AI to assist in real-time, boosting confidence and efficiency.

These tools reduce response times and free up agents to focus on high-value interactions.

3. Customer service & success managers 📊 – optimize performance with ai insights

Managers gain AI-powered insights to enhance customer service operations:

• AI-driven analytics to track team performance and customer trends.

• Automated ticket resolution to handle up to 80% of support cases.

• Predictive customer insights to identify common issues before they escalate.

By using AI to analyze and optimize support workflows, managers can increase efficiency and customer satisfaction.

Beyond customer support: AI-driven marketing & engagement

Customerly’s AI capabilities also support product marketing teams with:

• AI-powered email marketing for targeted, automated messaging.

• Behavior-based triggers to engage customers at the right time.

• In-app surveys and AI-driven NPS analysis for real-time feedback.

• Smart customer segmentation to personalize communication.

Why Customerly?

Customerly is more than just a support tool—it’s an AI-first customer service revolution. By automating responses, analyzing data, and predicting customer needs, it helps businesses deliver faster, smarter, and more effective customer support while reducing workload. Whether you’re a customer, an agent, or a manager, AI works with you to create a seamless, optimized support experience. 🚀