Customerly supported languages for a interfaces locales
Customerly automatically adapts the platform interface language across the Help Center, Messenger, Web App, and Emails based on the user’s primary browser language.
Customerly’s interface adapts to different languages automatically based on various detection methods. Below, we explain how each section of the platform behaves and how language settings are determined.
Help Center & Web App
• Both the Help Center and Web App display content based on the user’s primary browser language.
• If a user wants to change the language, they must update their browser’s default language settings.
• There is no manual override within the Customerly interface—changing the browser language is the only way to modify the platform interface language.
Supported Languages for Help Center
Arabic - ar
German - de
English - en
Spanish es
French - fr
Italian - it
Japanese - ja
Portuguese - pt
Russian - ru
Looking to localize your Help Center content?
If you need to localize your own Help Center articles and content, you can do so in any language in the world, beyond the languages Customerly supports for automatic interface adaptation.
For more details on setting up your Help Center in multiple languages, check out our Help Center localization guide.
Supported Languages for WebApp
German - de
English - en
Spanish - es
French - fr
Italian - it
Portuguese - pt
Messenger (Live Chat) Localization
By default, the Messenger (Live Chat) autodetects the user’s locale and adapts its interface language accordingly. This ensures that users receive a seamless experience in their preferred language.
However, if you want to force a specific language, follow these steps:
1. Disable automatic detection by setting the autodetectLocale option to false in your Messenger configuration.
2. Set the default language manually in your Customerly project settings.
How to Force a Specific Language in Messenger
• Use the autodetectLocale setting in the Messenger customerly.load() function.
• Set it to false to disable automatic detection and apply the default language you selected in your dashboard.
• Example:
autodetectLocale: false✅ Accepted Values:
• true (default) → The Messenger adapts to the user’s browser language.
• false → The Messenger remains in the language set in your dashboard.
🔗 Where to Set the Default Language Manually
To set a fixed language for Messenger, go to your Customerly project settings:
➡️ Messenger Default Language Settings
Supported Languages for Messenger
Catalan - ca
Czech - cs
Danish - da
German - de
English - en
Spanish - es
French - fr
Indonesian - id
Italian - it
Dutch - nl
Norwegian - no
Polish - pl
Portuguese - pt
Romanian - ro
Russian - ru
Slovak - sk
Supported Languages for Emails
Emails are sent in the user’s detected browser language if available in our system.
If no browser language data is stored for the user, emails will default to English to ensure consistent communication.
Arabic - ar
Danish - da
German - de
English US - en
Spanish - es
Finnish - fi
French - fr
Indonesian - id
Italian - it
Japanese - jp
Dutch - nl
Norwegian - no
Polish - pl
Portuguese - pt
Romanian - ro
Swedish - sv
Turkish - tr
Chinese - zh
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