How to add custom properties in canned responses

Learn how to add custom properties in canned responses

Written by ElenaLast update

In this article, we discussed how to create canned responses.

What are Canned Responses?

Canned Responses are the selection of pre-made responses that best answer customers' frequently asked questions.,

What are the custom properties?

The custom properties are your contact information such s name, city, country, and so on. Check this complete guide about contact properties.
Let's say you want to send a pre-made response to a user Hannah. The canned response will look like this:
Hello {{name}},

Welcome! How may I help you today?

Once you send it to Hannah, the property name will be replaced with the user's name "Hannah".
Hello Hannah...

How can I add customer properties?

To add custom properties in canned responses, do this:

  • Click on the # button and the canned responses menu will open.

  • Start creating a canned response or manage an existing one.

  • Add {{name}} in a canned response, we will replace the property with the user/lead value when it is recalled. We support any property.

  • And save the canned response.

And done! 🙂  

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