If you’ve noticed that some shortcuts in Customerly aren’t working as expected, it might be because your operating system or browser is taking priority. Both your system and browser can intercept keyboard shortcuts before they reach Customerly, leading to unexpected behavior.
Why shortcuts don’t always work in Customerly
Customerly provides a range of useful keyboard shortcuts to streamline your workflow—like sending canned responses or switching between conversations. However, these shortcuts can be overridden due to:
System-level shortcuts: Your computer's operating system (e.g., macOS or Windows) might use the same key combination for its own actions.
Browser-level shortcuts: Browsers like Chrome, Firefox, or Safari may reserve certain key combinations for functions like reloading pages or opening new tabs.
In both cases, these system or browser functions will execute instead of Customerly’s intended action.
How to identify and resolve shortcut conflicts
Here’s how you can troubleshoot and potentially resolve these conflicts:
1. Check your system shortcuts
Each operating system has a predefined set of shortcuts. Check your OS settings to identify if any are conflicting with Customerly.
Windows:
Open the Start Menu and go to Settings > Accessibility > Keyboard.
Check for any active shortcuts or sticky keys.
Use tools like PowerToys Keyboard Manager to remap or disable shortcuts.
macOS:
Open System Settings > Keyboard > Keyboard Shortcuts.
Browse through sections like “App Shortcuts” or “Mission Control” to find and modify conflicting combinations.
2. Check your browser shortcuts
Browsers often use shortcuts for navigation and developer tools. You can’t disable all of them, but some can be adjusted using extensions or settings.
Chrome:
Go to
chrome://extensions/shortcutsto view and customize shortcut keys for installed extensions.Use extensions like Shortkeys to remap or disable browser shortcuts.
Firefox:
Install add-ons like Shortkeys for Firefox to manage shortcut conflicts.
Some shortcuts may be changed in
about:config, though this is advanced and should be done carefully.
Tips to avoid conflicts
Avoid using system-reserved keys (e.g.,
Cmd/Ctrl + R,Cmd/Ctrl + T) for your custom actions.Keep your OS and browser updated—some versions allow better shortcut customization.
Document your preferred shortcuts internally to help teammates avoid similar conflicts.
If you're still facing issues, feel free to contact Customerly support. We'll help you troubleshoot further or suggest workarounds tailored to your setup.