What are subprocessors used by customerly
Customerly relies on several third-party services, or subprocessors, to ensure the smooth operation of its platform, including data hosting, push notifications, and communication services. These subprocessors help deliver reliable services to customers.
To provide secure and high-performance services, Customerly, acting as a Data Processor, utilizes various third-party services known as subprocessors. These subprocessors assist in providing critical infrastructure and functionality to the platform, such as data hosting, notifications, communication services, and AI-powered features.
The use of subprocessors ensures Customerly can deliver its services efficiently while maintaining a high standard of security and compliance.
As these services might involve processing personal data, Customerly selects subprocessors that adhere to strict data protection regulations to safeguard customer information.
Here are the key subprocessors used by Customerly:
Subprocessor | Purpose |
|---|---|
AWS | Data hosting |
Azure OpenAI Services | AI-powered services, including language understanding |
Android App push notification service | |
AWS Translate Service | Real-time language translation |
Apple | iOS App push notification service |
Twilio | Text messages |
OneSignal | Push notifications across different platforms |
Understanding the Role of Subprocessors
Subprocessors are third-party vendors responsible for managing and operating critical services on behalf of Customerly.
For instance:
AWS and Azure provide cloud infrastructure for storing and processing customer data securely.
Google and Apple handle push notifications for mobile applications, ensuring seamless communication between the platform and users.
Twilio supports text-based messaging services, enabling real-time communication with customers.
OneSignal manages cross-platform push notifications to keep users engaged.
By partnering with these trusted providers, Customerly ensures that your data is handled safely while enhancing the overall customer experience with robust features.
If you have further questions about how Customerly manages its subprocessors, feel free to reach out to our support team for additional information.
Did this answer your question?