Customerly and GDPR

We explain how Customerly is GDPR compliant and how to make sure you are GDPR compliant as well.

Written by ElenaLast update 1 year ago

Customerly is live chat & marketing automation software. Among the services provided: user database management, email address management, and message sending (Customerly E-mail Marketing), survey builder and data collection platform (Customerly Survey), live chat platform (Customerly Chat Widget) and online survey platform (Customerly Survey Widget).

  • What is GDPR?

    GDPR is the abbreviation for General Data Protection Regulation and it is one of the biggest regulations of privacy in the EU. This regulation protects users' data and their right to have a say in how, when, and where their information is collected and stored. Please note: if you operate your business outside of the EU, collect and process information of EU citizens, the GDPR still apply outside of Europe. As the official website says:

    "the whole point of the GDPR is to protect data belonging to EU citizens and residents. The law, therefore, applies to organizations that handle such data whether they are EU-based organizations or not, known as “extra-territorial effect.”

  • Why do I need to be GDPR compliant?

    GDPR requires you to protect your users' privacy and you being GDPR compliant shows you respect and care about the protection of their personal data and rights.

  • Do I need a Privacy Policy if I use Customerly on my website or app?

    Yes, you do.

    If you use Customerly, you should add the relevant "Customerly" service to your privacy policy. The Personal Data collected are cookies/trackers, usage data, and various types of Data as specified in their Privacy Policy.

  • Do I need a Cookie Policy if I use Customerly on my website or app?

    Yes, you do.

    Customerly may install cookies on your visitors’ devices, as stated in their Privacy Policy. Therefore, you’ll need a Cookie Policy as well.

  • Not sure if your website is installing cookies?
    Check out our guide to identify the cookies your site installs in browsers and how to generate a Cookie Policy in 10 seconds

  • Do I need a Cookie Banner if I use Customerly on my website or app?

    In general, websites that use third-party cookies as well as their own cookies for tracking and analytics must comply with the law and to do so are required to obtain the user’s express consent.

    If you operate in the EU or could potentially have EU users, you need to comply with the Cookie Law.

    • Our Cookie solution complies with provisions of the Cookie Law; it allows you to easily inform users, facilitate their consent and includes the option to preemptively block any scripts that could install cookies prior to consent (required in many EU countries).

    • Dicover iubenda solution
      Quickly generate a fully customizable cookie banner, seamlessly collect consent, and implement prior blocking with asynchronous re-activation.

  • How to Create a GDPR Privacy and Cookie Policy for Customerly

    With Iubenda, you can easily declare which services your website uses to collect data. You can find the “Customerly”, “Customerly Chat Widget”, “Customerly E-mail Marketing”, “Customerly Survey” and “Customerly Survey Widget” services in the Privacy and Cookie Policy Generator.

    • Not sure what services to select and add to your privacy policy?
      Scan your website using the Site Scanner feature of iubenda and get a list of all services used on your website right away.

    Trusted by 90,000 clients, Iubenda is the easiest and most professional way to generate and manage privacy & cookie policies and terms & conditions, to store and manage user consent, and to comply with the ePrivacy (Cookie Law), the GDPR and the CCPA.

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