Understanding the Pricing Change at Customerly

Recently, there has been a pricing change at Customerly that may have caught your attention. We want to provide you with all the information you need to understand this change and how it may affect you.

What is the pricing change?

On May 18th, Customerly made updates to its pricing model in order to better meet the needs of our valued customers. These changes were communicated to all customers through a newsletter.

If you lost it this is the announcement article.

The essential details

• We are adding an Essential plan to let tiny teams enjoy essential features like canned responses, chat triggers, and email marketing.

• Enjoy unlimited contacts on any plan. We are switching our pricing from contact based into interaction based. This means you are paying when you are doing business with your contacts (like sending emails, answering new conversations, and survey replies). No more contact deleting! You can keep your customer’s history for as long as needed without worrying about being overcharged.

• The Startup, Pro, and Enterprise plans can be configured with additional teammates and interactions. No need to upgrade if you don’t need more features.

• The updated pricing model will apply to newly-created Customerly projects from May 18, 2023, and will take effect for existing Customerly accounts from June 18, 2023.

What’s changing and how you will benefit from it:

1. You can have unlimited contacts in any plan! We are switching our pricing from contact based into interaction based. This means you are paying when you are doing business with your contacts (aka sending emails, receiving conversations, sending surveys). No more contact deleting! You can keep your customer’s history for as long as needed without worrying about being overcharged.

2. The Startup, Pro, and Enterprise Plans come with a generous number of included interactions and teammates. However, if you require more teammates or interactions, you have the flexibility to customise these plans accordingly. There is no obligation to upgrade if you do not require additional features.

3. In the event that you surpass your monthly allowance, which is already generous in every plan, any additional interactions will be charged as on-demand interactions at the end of the month. The cost per interaction decreases as you include more interactions on your plan, ranging from $0.001188 to $0.006 per interaction. Rest assured that your recurring monthly price will revert back to your original plan price in the following month.

4. We introduced an Essential plan at only $9 with essential chat benefits.

What happened during the grace period?

Following the announcement of the pricing change, there was a one-month grace period during which customers had the option to choose from the new plans. This allowed customers to transition smoothly to the new interaction-based plans.