How to avoid Outlook and hotmail spam folder
Here is how to double-check your email outbound for Outlook and Hotmail
If you happen to have your emails going to spam folders in Outlook or Hotmail, we have a solution for you.
How do I resolve the issue with Hotmail and Outlook spam folders?
To request to whitelist a domain on Microsoft email services you can follow these simple steps:
First, check the spam level of your email. You can use http://www.mail-tester.com/
Note: please consider Using SPF and DKIM.
If you didn't set up your domain DNS please go under your Project Settings -> Email -> Outbound.
If your result is above 9, you can browse this page to check the status of your server:
Enter your server's IP and follow the instructions.
If your IP is blacklisted, you have to open a case here: https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75
Fill in the fields and in a few minutes you will receive a receipt of the request, then later on a validation (or not) of the setting in the whitelist with the period of observation.
If your request is accepted, it will take a few hours to a few days for Microsoft servers to be up to date.
Do you still have any questions or need help? Reach out to our team and we will be happy to assist you.
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