How to tag conversations
If you want to learn how to tag conversations to improve your customer service, this article is for you
If you want to improve your conversations' workflow by organizing them with the tags, you can do it in your inbox.
What is a conversation tag?
A conversation tag is the conversation state. It identifies if the conversation is in progress, if someone is working on it, or it's a top priority one.
How to tag a conversation?
Go to your inbox
Select your conversation
Move all the way to the header of a conversation, and you will see the "No tag" element
Click on "No tag" and select the most suitable tag for you: 'In progress', 'Waiting', 'Priority'.
Once the tag was selected, you will see it was changed in the header
Check this article to learn how to filter your conversations by tags.
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