How to Remove Conversations from Mentions in Customerly

If you're looking to keep your workspace organized and clutter-free, you might be wondering if there's a way to remove conversations from your mentions tab in Customerly.

Unfortunately, once a conversation is mentioned, it will continue to appear in your 'Mentions' tab until the conversation is officially closed, even if you've already addressed it.

This is designed to ensure that no conversation gets overlooked and every customer query gets the attention it deserves.

While we understand that this might not be the ideal situation for everyone, we recommend keeping conversations open until they're officially closed.

If you've already dealt with a conversation and don't want it to appear in your mentions tab, we suggest closing or snoozing the conversation as soon as possible. This will ensure that it's removed from your mentions tab and won't clutter your workspace.

If you have any other questions or need further clarification, don't hesitate to reach out to our support team. We're here to help!