How to delete conversations in Customerly

In Customerly, it is not possible to delete individual conversations. However, you can remove a conversation by canceling a user or lead, which will also cancel all related conversations.

Raluca Stoica
Written by Raluca StoicaLast update 16 days ago

If you're looking to delete a conversation in Customerly, you might notice that there isn't a direct option to do so. Customerly does not allow the manual deletion of individual conversations for data integrity and tracking purposes. However, there is a way to remove conversations indirectly.

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Things to Keep in Mind

  • Deleting a user or lead is permanent, and all their data, including past interactions, will be lost.

  • Always double-check before canceling a user, as this action cannot be undone.

If you need further assistance, feel free to contact Customerly support! 🚀

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