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Insights
Learn more about the Insights
Insights into your customer support team performance
Check this article on how to read the report's stats for your customer service software and see how the page looks like
By Elena
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Last updated 2 months ago
How to Enable Contacts Chart on the Dashboard
Learn how to enable the contacts chart on the dashboard for your accounts
By Luca Micheli
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Last updated 1 year ago
Utilizing CSAT Insights for Enhanced Customer Support
Gain insights on effectively utilizing Customerly's CSAT functionality to understand and enhance customer satisfaction through detailed feedback analysis and actionable data.
By Luca Micheli
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Last updated 1 year ago
How to analyze Aura AI Assistant performance in the Insights section
Learn how to evaluate and improve your Aura AI Assistant’s performance using the Insights section in Customerly. Track resolution rates, conversation escalations, and conversation topics for smarter AI support
By Raluca Stoica
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Last updated 2 months ago
How to use the communication dashboard in insights
Learn how to navigate and use the Communication section of the Insights Dashboard to monitor conversations, measure team performance, analyze topics, and track customer satisfaction.
By Raluca Stoica
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Last updated 2 months ago
How to improve your Help Center using insights
Learn how to track and enhance your Help Center using the Insights dashboard. Discover failed searches, article feedback, and support cases avoided to continuously improve your self-service resources.
By Raluca Stoica
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Last updated 2 months ago
How to use the business insights dashboard to track leads and NPS
Learn how to effectively use the Business section in Customerly’s Insights dashboard to monitor new leads, evaluate Net Promoter Score (NPS), and gather valuable customer feedback to drive growth.
By Raluca Stoica
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Last updated 2 months ago