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Increase customer satisfaction by gathering valuable feedback from your customers. Use in-chat surveys and deliver NPS to understand your customer satisfaction
Create and deliver a survey to your users
If you want to gather some feedback directly from your users you can run an in-app survey to improve your customer satisfaction
By Elena
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Last updated 3 months ago
How to track Customer Satisfaction (CSAT)
Learn how to utilize Customerly's CSAT functionality to gather and analyze customer satisfaction data efficiently after service interactions.
By Luca Micheli
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Last updated 3 days ago
Questions types in your survey with Customerly
In this article, we describe each question type available in surveys and how to use them
By Elena
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Last updated 3 months ago
How to read surveys answers and analyze data
If you want to check your survey answers to understand your customers' satisfaction, read this article
By Elena
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Last updated 3 months ago
How to send your NPS survey?
Learn how to enable the Net Promoter Score (NPS) survey in Customerly. This guide covers setting up your audience, selecting delivery channels, scheduling, and redirecting promoters to collect more reviews effectively.
By Elena
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Last updated 3 months ago
Insights into your NPS results
Discover more on how to analyze your NPS insights
By Elena
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Last updated 6 months ago
Understand the feedback from your customers with NPS
This article is about how to read the feedback from your customers you receive from the Net Promoter Score survey
By Elena
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Last updated 3 months ago
Understanding Drop-off Rate in Customerly Surveys
Learn what Drop-off Rate means in Customerly surveys and how it impacts your feedback analysis.
By Elena
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Last updated 1 year ago
Launching Surveys After Specific User Tasks
Learn how to trigger surveys based on user actions using JavaScript.
By Luca Micheli
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Last updated 5 months ago
Promoter redirection: how to redirect NPS promoters to external websites
Promoter Redirection is a feature within Customerly’s Net Promoter Score (NPS) system that allows businesses to redirect their most satisfied customers—those who rate their experience with a 9 or 10—directly to an external website. This is particularly useful for encouraging positive reviews on platforms like G2, Trustpilot, or other review sites that influence potential customers.
By Raluca Stoica
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Last updated 5 months ago
How surveys work in Customerly and when they stop showing to users
Learn how Customerly surveys are triggered, shown to users, and under what conditions they stop appearing. Discover best practices for making surveys work reliably when using frontend events.
By Raluca Stoica
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Last updated 3 months ago