When you activate WhatsApp integration, your users and leads get a clear, intuitive option to connect with you through WhatsApp directly from the Customerly Messenger.
A dedicated whatsapp button
Inside the messenger widget, a WhatsApp button is always available.
This makes it easy for customers to switch channels with a single click.
On desktop: the button opens WhatsApp Web.
On mobile: the button opens the WhatsApp app directly.
This ensures customers are connected with your business in seconds, without needing to copy numbers or search manually.
Customer control with handoff triggers
Beyond switching to WhatsApp, customers also have control during conversations:
Whenever a chat starts in the Customerly Messenger, they can trigger a handoff to WhatsApp at any time.
From a customer’s perspective, this setup feels natural and flexible:
They can start in the messenger, then move to WhatsApp if they prefer.
They know they can reach a human whenever needed.
They see your WhatsApp button as a sign of credibility and accessibility.