How to force single conversation and avoiding multiple conversations opened?

If you want to avoid to have multiple conversations be opened from the live chat you can use a simple setting in your Customerly Live chat integration code like this:


single_conversation: true


This will be the resulting script with the option single_conversation included:


<!-- Customerly Integration Code -->
<script>
    window.customerlySettings = {
        app_id: "00c4ed07",
        single_conversation: true
    };
    !function(){function e(){var e=t.createElement("script");
    e.type="text/javascript",e.async=!0,
    e.src="https://widget.customerly.io/widget/00c4ed07";
    var r=t.getElementsByTagName("script")[0];r.parentNode.insertBefore(e,r)}
    var r=window,t=document,n=function(){n.c(arguments)};
    r.customerly_queue=[],n.c=function(e){r.customerly_queue.push(e)},
    r.customerly=n,r.attachEvent?r.attachEvent("onload",e):r.addEventListener("load",e,!1)}();
</script>



Check out other custom settings for the live chat in this article.