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Troubleshooting
If you have got an issue with our products, you can search here if we covered how to troubleshoot it
The live chat disappeared to one of my customers, what can I do?
If one of your customers is not seeing anymore the live chat this might be the issue
By Luca Micheli
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Last updated 1 year ago
Adblockers and live chat
If your adblocker is blocking the Customerly Live chat read this tutorial.
By Daniele
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Last updated 3 years ago
Issue with LastPass autofill in Customerly
Learn how to resolve the issue with LastPass autofill in Customerly
By Elena
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Last updated 2 years ago
404 Error in Help Center
Learn how to resolve the 404 error when accessing your Help Center articles
By Elena
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Last updated 1 year ago
How to check your Customerly Ping
A tutorial to understand what's not working correctly with the Customerly ping
By Elena
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Last updated 1 year ago
Why can't I send the preview email
If you are having trouble sending preview email this is guiding you
By Luca Micheli
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Last updated 1 year ago
Why my contacts cannot see their past conversations?
Understand why Customerly shows conversation history only to authenticated users, ensuring privacy and security against unauthorized access.
By Elena
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Last updated 1 year ago
Troubleshooting Email Sending Issues in Customerly
Resolve email sending difficulties in Customerly with this comprehensive guide, covering everything from domain verification to preventing emails from landing in spam.
By Elena
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Last updated 1 year ago
I can't get my CSV or XLS export file email
If you are experiencing issues with not receiving your CSV or XLS export file via email, this article provides a step-by-step guide to help troubleshoot and resolve the issue effectively.
By Luca Micheli
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Last updated 1 year ago
Troubleshooting Slow Loading Issue on Customerly
Learn how to fix the slow loading issue on Customerly when switching between browser tabs
By Luca Micheli
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Last updated 1 year ago
Troubleshooting Call Functionality Issues
Learn how to troubleshoot call functionality issues in Customerly
By Elena
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Last updated 10 months ago
Transferring Lifetime Subscriptions Between Projects
Learn about the limitations regarding transferring lifetime subscriptions in Customerly.
By Elena
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Last updated 7 months ago
How to resolve DMARC failures due to SPF alignment issues when using Customerly
Learn why DMARC reports might show SPF failures even when SPF is properly configured, and how to fix this by updating your DMARC policy for relaxed SPF alignment when using Customerly to send emails on your behalf.
By Luca Micheli
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Last updated 3 months ago
How are the user name and email populated and how can I update them?
Learn how Customerly populates the User Name and Email fields, what sources feed these properties, and the best practices to update them correctly without data conflicts.
By Raluca Stoica
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Last updated 3 months ago
Troubleshooting system and browser shortcut overrides in Customerly
Learn how to troubleshoot issues where system or browser shortcuts override Customerly’s shortcuts. This guide helps you identify and manage shortcut conflicts across operating systems and browsers.
By Raluca Stoica
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Last updated 1 day ago