Customerly Messenger allows website visitors to access your Help Center without leaving the webpage. This seamless experience ensures faster issue resolution and a smoother customer support journey. Explore different ways to do it!
Open the Help Center link from the webpage in Messenger
Customerly offers a seamless way to access help center articles directly within Messenger. If a user clicks on a help center article link from a webpage—such as a homepage, support section, or any website page—it will be automatically detected and opened inside the Messenger widget instead of redirecting to a new tab.
This feature enhances user experience by keeping visitors engaged on your website while providing instant access to support information like pricing pages information. It also reduces friction by eliminating unnecessary page loads, allowing customers to quickly find solutions without leaving their current interaction.
Open the Help Center links programmatically
Customerly allows you to open help center articles programmatically, similar to pre-populated messages in live chat. This enables businesses to dynamically display relevant support articles based on user interactions.
Use cases may vary, and it's a great addition to your customer experience.
Let's say you have a customer who needs help while navigating your website, you can programmatically trigger to show specific article with a JS API code: using the customerly.showArticle(collectionSlug, articleSlug, ?locale) function, you can trigger a specific help center article to open.
Example usage
customerly.showArticle("getting-started", "how-to-set-up-live-chat", "en");Where:
collectionSlug: The slug of the collection where the article is locatedarticleSlug: The specific article slug you want to openlocale(optional): The language version of the article (e.g.,"en","fr")
Discover more:
Explore how to integrate the help center in your live chat
Need more help? Feel free to reach out to our support team via the Messenger! 🚀