Your inbox offers great features to satisfy all queries of your customers and one of them is the Live Video Chat. In this article, we explained earlier that your customer has to be online for you to call him/her.
Where can I see if my customer is online or offline?
Go to your inbox
You will see the name of the customer you are chatting within the message area
If a customer is online, you will see the 'Online' indicator under the name
If a customer is offline, you will see the 'Offline' indicator under the name
Do you find this article helpful?
Check out this article about all the features your inbox offers.