At Customerly your customer data privacy is key. This is what we collect automatically every time a person interacts with you.
This is what we store as persistent data on our database if the information is available.
user_id: A unique identifier if provided from your end.
email: an email address provided either by you or your leads via chat, or mobile SDK.
name: the contact name provided by you or by your contact.
last_page_viewed: The URL of the last page viewed is automatically collected from the live chat
last_page_viewed_at: A date timestamp is collected automatically when the contact visited a page.
IP Address: we store the IP address for security purposes and define the user's approximate location to give you this info.
Timezone: The current timezone is based on their browser or device setting.
Latitude: The latitude is calculated from the IP address reverse lookup.
Longitude: The longitude is calculated from the IP address reverse lookup.
City: approximate city calculated from the IP address reverse lookup.
Postal code: approximate postal code calculated from the IP address reverse lookup.
Region: approximate region calculated from the IP address reverse lookup.
Country: approximate country calculated from the IP address reverse lookup.
Country Code: approximate country code calculated from the IP address reverse lookup.
ISP: Name of the ISP used by the contact.
Browser Name: The name of the browser used by the contact.
Browser Version: The version of the browser used by the contact.
Browser Language: The language of the browser used by the contact.
OS: The operating system used by the contact returned by their browser.
OS Version: The operating system version used by the contact returned by their browser.
Web session: Number of the sessions the same user has been active on your assets.
First time seen at: A date UNIX timestamp of the first time we have seen this contact.
Bounce: The status of the email (Bounced soft or hard)
Unsubscribe: The status of the subscription of the contact
Spam: A flag if you mark the contact as spam.
Last activity: A date UNIX timestamp of the last time you have interacted with this contact.
UTMs: any UTM fetched automatically from web live chat if you enabled the tracking in the settings.
Referrer: the referrer is a domain fetched by the live chat if present.
Only fetched if you are using an Android SDK:
Android App Name: The name of your app is fetched via Android SDK.
Android App Version: The version of your android app is fetched via Android SDK.
Android Device: The device name (eg. OnePlus IN2023 (OnePlus8Pro))
Android OS Version: The OS version of Android.
Android session: the number of sessions of the user on the same Android device.
Android last seen at: A date UNIX timestamp of the last time we have seen this contact.
Only fetched if you are using an iOS SDK:
iOS App Name: The name of your app is fetched via iOS SDK.
iOS App Version: The version of your android app is fetched via iOS SDK.
iOS Device: The device name (eg. iPhone 13 Pro Max)
iOS OS Version: The OS version of Android.
iOS session: the number of sessions of the user on the same Android device.
iOS last seen at: A date UNIX timestamp of the last time we have seen this contact.
