Add your Help Center article to a message in a few seconds

Learn how to improve your customer service with providing your articles in the message in a few clicks

Written by ElenaLast update

If you already created Help Center and wondering what would be the best way to provide documentation to your customers in the fastest way possible, we created a perfect tool for you to add Help Center articles to your messages with a few clicks.

How do I add the Help Center article to my message?

  • Go to your inbox

  • In the message area, you will see the book icon

  • Click on the book icon

  • Type in the name of the article or collection in the search field to search for it faster

  • Or manually select an article

  • Click on the article and it will appear in the message field. Don't forget to add a personalized message together with the article link.

  • Hit the 'Send' button to send the message

And this is how you can send Help Center articles to your customers via live chat in a very short amount of time.

Do you have any questions? Send us a message and we will be happy to talk to you.

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