What is the "chat with us" page?
The "Chat with Us" feature allows businesses to create a dedicated page on their domain where customers can easily initiate conversations. While the page is not customizable, it provides a simple way to share a direct chat link with users.
The "Chat with Us" feature is a dedicated page that businesses can create under their own domain, offering customers an easy way to start conversations. While it doesn't support customization, it serves as a direct communication gateway that companies can share with their users to drive engagement.
How does it work?
A Dedicated Chat Page:
When enabled, Customerly generates a unique chat page on your business domain.
This page acts as a standalone space where customers can reach out for support or inquiries.
Easy Sharing & Access:
Businesses can share this link via emails, social media, or embed it on websites.
Users simply click the link to access the chat window and start a conversation.
Seamless Integration:
Works similarly to chat widgets in help centers, ensuring consistency in customer experience.
Conversations initiated through this page are routed to your Customerly inbox for efficient handling
How to share the chat page with customers
Include it in Email Signatures: Add the chat link to customer support emails.
Embed it on Your Website: Place a visible button or banner directing users to the chat page.
Promote on Social Media: Encourage customers to use the chat for quick assistance.
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