How to connect Customerly with Facebook Messenger

Integrating Facebook Messenger with Customerly allows you to manage your customer interactions from a single platform, improving efficiency and response time. Follow the steps below to complete the integration.

Step 1: Access Customerly Settings

1. Log in to your Customerly account.

2. Navigate to Settings from the sidebar.

3. Select Installation and then click on Connections.

4. Find and click on the Facebook option.

Step 2: Connect Your Facebook Page

1. You will be prompted to log in to your Facebook account.

2. Select the Facebook page that you want to connect to Customerly.

3. Grant the necessary permissions to allow Customerly to manage conversations via Messenger.

4. Confirm the connection and return to Customerly.

Step 3: Test the Integration

1. Send a test message to your Facebook Page via Messenger.

2. Check your Customerly Inbox to ensure the message appears there.

3. Reply to the message to confirm that Customerly can send responses back to Messenger.

Benefits of Integrating Facebook Messenger with Customerly

• Centralized Communication: Manage all customer inquiries from Facebook Messenger within Customerly.

• Faster Response Times: Use automation and AI-powered responses to assist customers quickly.

• Better Customer Experience: Provide seamless support without switching between multiple platforms.

If you encounter any issues, check the Customerly Help Center or contact support for assistance.