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Open help center links

Providing instant support is essential for enhancing the customer experience. With Customerly’s Messenger, users can access the Help Center directly from the chat widget on your website, by embedding links to your articles in your webpages or by programmatically opening the article. This eliminates the need to switch tabs or search manually, streamlining issue resolution.

Raluca Stoica
Written by Raluca StoicaLast update 27 days ago

Customerly Messenger allows website visitors to access your Help Center without leaving the webpage. This seamless experience ensures faster issue resolution and a smoother customer support journey. Explore different ways to do it!

Open the Help Center link from the webpage in Messenger

Customerly offers a seamless way to access help center articles directly within Messenger. If a user clicks on a help center article link from a webpage—such as a homepage, support section, or any website page—it will be automatically detected and opened inside the Messenger widget instead of redirecting to a new tab.

This feature enhances user experience by keeping visitors engaged on your website while providing instant access to support information like pricing pages information. It also reduces friction by eliminating unnecessary page loads, allowing customers to quickly find solutions without leaving their current interaction.

Open the Help Center links programmatically

Customerly allows you to open help center articles programmatically, similar to pre-populated messages in live chat. This enables businesses to dynamically display relevant support articles based on user interactions.

Use cases may vary, and it's a great addition to your customer experience. 

Let's say you have a customer who needs help while navigating your website, you can programmatically trigger to show specific article with a JS API code: using the customerly.showArticle(collectionSlug, articleSlug, ?locale) function, you can trigger a specific help center article to open.

Example usage

customerly.showArticle("getting-started", "how-to-set-up-live-chat", "en");

Where:

  • collectionSlug: The slug of the collection where the article is located

  • articleSlug: The specific article slug you want to open

  • locale (optional): The language version of the article (e.g., "en", "fr")

Discover more:

  • Explore how to integrate the help center in your live chat

Need more help? Feel free to reach out to our support team via the Messenger! 🚀

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