How to create canned responses

If you have a list of predetermined responses to your customers' inquiries, the Canned Responses feature is exactly what you need for your customer service team.

What are Canned Responses?

Canned Responses are the selection of pre-made responses that best answer customers' frequently asked questions.

How to create a Canned Response?

• Go to your inbox

• Move to the message box

• Click on the # icon

• From there you will be able to manage your responses or create a new one

The new window will open:

• You'll be redirected to the settings page where you'll be able to crate a new canned response

• Add your own unique shortcut to find your canned response faster when you use the # shortcut

• Type your response in the Message field. Add emojis, GIFs, and Help Center articles

• Decide if you want to share your response with teammates. The box is checked out by default. If you don't want to share canned responses with teammates, simply uncheck the box.

• Click on 'Save canned response'

• Now you can use the # shortcut in the message field. Type in the # key, then type your own unique name (shortcut) for the canned response, and it will appear on the list. Click on your canned response, and it will appear in the message field.

Alternatively, you'll be able to share any messages sent by your team, learn how to do that.

Discover more:

• Check out this article on the other interesting way to add canned responses, you can save your message directly to your canned responses list.

• Learn how to manage all your canned responses from the settings.