Important: Subscription cancellation deletes your project
Your subscription is directly tied to your project — the two aren't separate. This means canceling your subscription also deletes your project, and this happens immediately, not at the end of your current billing cycle.
There is currently no option to cancel and keep your project active until your paid period expires. Once you cancel, access ends right away.
How to cancel
Go to Project Settings
Click Billing
Select Subscription
Click Cancel Subscription
Clicking this button starts the process of deleting your project, along with all associated data — team members, help center content, conversations, and settings.
Before you cancel
If you're canceling because you no longer need certain features rather than wanting to stop using Customerly entirely, consider these alternatives first:
Downgrade your plan instead of canceling, via Change Plan in the same Billing > Subscription section
Remove paid extras you're not using to lower your monthly cost
Reach out to support if you're unsure what happens to your data — we can walk you through what will be lost before you proceed
Key takeaways
Subscription and project are linked as a single unit — you cannot cancel one without the other
Cancellation is immediate and irreversible; there's no "active until expiration" grace period
If you only want to reduce cost, downgrading your plan is a safer option than canceling