How to Create Flows Using AI Prompting

AI-powered flows let you design complex conversational logic quickly, without starting from a blank canvas.

This guide walks you through the full process: from generating a flow with AI to managing live and paused flows.

1. Creating a Flow with AI Prompting

When creating a new flow, you can start in two ways:

Option A: Use a templated AI prompt

• Click on a templated prompt (e.g. Password Reset Automator).

• Select Generate to instantly create a structured flow with:

  • AI Mission blocks

  • Conditional success / escalation paths

  • API calls or assignments where relevant

This is the fastest way to get a production-ready flow that follows best practices.

Option B: Write your own AI prompt

• Type your own instructions directly into the prompt field.

• Describe:

  • The customer problem

  • What information the AI should collect

  • When to resolve automatically vs escalate to support

The AI will generate a complete flow based on your instructions.

2. Editing the Generated Flow

Once the flow is generated, it behaves like any other flow, you have full control.

You can:

• Edit AI Mission instructions to refine tone or logic

• Add or remove steps (API calls, assignments, close conversation blocks)

• Adjust success, failure, or escalation paths

• Rename the flow to match your internal conventions

Each block is editable, so the AI output is a starting point, not a limitation.

3. Rename, Save or Publish a Flow

At the top of the flow editor, you'll find three key actions:

• Rename
  Change and rename the flow at any time

• Save
  Keeps the flow as a draft. Useful while iterating or reviewing internally.

• Publish
  Makes the flow live and available to users.

This allows you to safely test, iterate, or stop automation without losing configuration.

4. View and Edit Published Flows

Once published, you can still perform many actions on the flow:

1. Preview

2. See the stats associated (how many conversations passed through the flow)

   

3. Edit: once clicked, you'll be redirected to edit the flow, move, delete, upublish and rename (just click on the title)

   

4. Move to a folder, unpublish or delete

   

4. Best Practices for AI Prompted Flows

• Be explicit in prompts about when to escalate

• Clearly define what counts as a successful resolution

• Keep AI Missions focused on a single objective

• Review related conversations before re-publishing changes