The Chatflows section is where you create, organize, and manage automated conversations across chat, popups, and campaigns.
It’s designed to help you build flows quickly, reuse proven patterns, and keep everything structured as your setup grows.
At the top of the Chatflows page, you can describe what you want to build and let Aura generate a chatflow for you.
You can:
Write your goal in natural language
Automatically generate a structured chatflow
Use the AI-generated flow as-is or customize it further
This approach is useful when you want to quickly turn a process or idea into a working automation.
Create Chatflows from Templates
If you prefer a guided starting point, you can choose from pre-built chatflow templates.
Templates cover common scenarios such as:
Password reset
Refund requests
Sales meeting booking
Trial extension
Pricing page engagement
AI-first support handling
Templates allow you to:
Follow proven conversation structures
Save time on setup
Adjust logic and messaging to fit your needs
You can also select Create your own to start from a blank chatflow.
Organize Chatflows with Folders
Chatflows are organized using folders, helping you keep everything structured and easy to navigate.
Folders allow you to:
Group chatflows by use case, team, or funnel stage
Scroll through folders when managing many chatflows
Keep uncategorized chatflows in a default folder until you move them
Each chatflow clearly shows its publication status.
Move Chatflows with Drag & Drop
You can move chatflows between folders using drag and drop.
This makes it easy to:
Reorganize your setup at any time
Adapt your structure as your automation grows
Keep related chatflows together without extra configuration
Duplicate or Delete Chatflows
From the chatflows list view, you can manage chatflows directly by:
Duplicating a chatflow to reuse its logic
Deleting chatflows that are no longer needed
This helps speed up iteration and keeps your workspace clean.
Working Inside a Folder
When you open a folder, you can manage all chatflows within it.
From inside a folder, you can:
See all chatflows in that folder
Search chatflows by name
Create a new chatflow:
From scratch
From available templates
Folders act as focused workspaces for building and managing your chatflows.
Delete Folders
Folders can also be deleted directly from the folder view.
Deleting a folder does not delete the chatflows inside it, you'll be asked where to move outside or in a specific folder
